OneMain Financial Pike St, Parkersburg

OneMain Financial Reviews

• b

  barbara runyon
  5

  They were professional and they explained everything to me about my loan. Debbie was awesome. They are all friendly and helpful!

  Response from the owner

  Hi Barbara! Thank you for sharing your OneMain experience. We're happy to hear that Debbie provided excellent customer service. We look forward to seeing you again soon. -Marissa

• A

  Anita Richards
  1

  My husband and I got a loan with them. He later got sick and passed away. They have you take out life insurance on the loan. It paid off a small amount of the loan. Years later when I went to get another loan they added what the insurance had paid off to my loan. I have the proof the loan was paid off. They copied it twice. Now they ignore my phone calls and won't talk to me at all. I WOULD NOT recommend this place to anyone.

  Response from the owner

  Hi Anita, we're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• V

  Virginia Snodgrass
  5

  I needed help with my phone being reconized as an acceptable device. I spoke with APRIL.She was amazing! VERY polite and friendly as well as knowledgeable. She was patient as I ask questions and labored to follow her instructions were clear and easy to follow. My problem was solved and I was pleased with the results. Keep this lady! She is a valued asset to your company. I will also say that I have been a customer for a long time and hsve always hsd great service.

  Response from the owner

  Hi Virginia, Thank you for sharing! We are happy to hear about your positive experience with April. Have a great weekend. -LF

• S

  Shannon Kennel
  1

  They consistently ask for all these ridiculous documents and pictures, they change the terms of your loan several times during the loan application process, then it gets worse they changed it when you get there the people that work in the office blame the people that underwrite the loans their interest rates are high and then they try to sell you worthless life insurance policies on your loan to make your payments even higher I walked away from the loan I’m glad I did I would encourage others to this is not a good place to get a loan very high interest rate, Poor customer service

  Response from the owner

  Hi Shannon, thanks for reaching out to us. Various factors come into play with our interest rates, from your income and credit score to your payment history. Feel free to reach out to your local loan specialist to discuss your interest rate. You can find your branch's contact information here: https://spr.ly/OMFBranches. Thanks, have a great day. – AS

• K

  Kelly Fritz
  1

  Terrible interest rates. Ive went to make payments on days they are open later in the evening and no one was there and when I called the next day about this, I was told "it just depends if someone was here or not" Regret ever getting a loan through here.

• S

  Stephanie Carter
  5

  I've had good experiences with this location. Very professional.

  Response from the owner

  Hi Stephanie, Thanks for the kind review. We appreciate your comment. Best wishes -JS

• J

  Judy Dawson
  1

  Call to make my payment and person on phone treated me like I couldn't do simple math . Do not recommend this company at all