OneMain Financial US, Copperas Cove

OneMain Financial Reviews

• c

  chauncer breakfield
  1

  My family and I moved from TN a year ago. And to offsets some moving expenses and help with bills, we took out a loan. Granted the loan came in handy and helped out tremendously, but please don't experience this thing called life. I'll admit due to some financial hardships we have fallen behind in our payments. They have been the most disrespectful people that I have ever encountered. The entire staff at the Copperas Cove location has been very rude and impolite. Very nasty and argumentative, has lied and given half truths about their policies and procedures. Please stay away from this location. I do not recommend using them.

  Response from the owner

  Hi Chauncer. We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• m

  michael reed
  5

  My experience with OneMain Financial was great. Ms Destinee was couteous, knowledgeable and extremely helpful. Recommend OneMan Financial to everyone.

  Response from the owner

  Hi Michael! Thank you for sharing your OneMain experience. We're happy to hear that Destinee provided excellent customer service. We look forward to seeing you again soon. -Marissa

• P

  Princess Wilson
  1

  Do NOT let these people pull your Credit! They will say you are approved and you will NOT Be approved. I tried for a unsecured loan to consolidate Bills because I am going to purchase a house. Lost 11 points off my score which will NOW affect my interest rate for buying my home! Run! After they get your social and all the info they need, also DONT expect a call back to tell you, you are not approved. But they are going to BLOW your phone up to get the info they need. Very manipulative wording to make you seem you are approved already!

  Response from the owner

  Hello, that means that you were conditionally approved based on satisfying basic loan criteria. A branch loan specialist then needs to verify the information on your application for final approval. Thank you. - CK

• T

  Troubadour Norris
  1

  approved for loan, sent my documents. They send me to place to buy my product 1.5 hours away. Then they deny me, waste of time. Seems like they want your identity.

  Response from the owner

  Hello and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -CK

• L

  Lila Smith
  5

  I was able to get in and go through all the steps required with no problems and hindrances at all. It was a very professional experience and hassle free. The agent Shay, was at the top of her game. She processed my loan information with flawless effort. I am glad to be a part of the OneMain financial group.

• k

  karen tomassini
  1

  Very bad costumer service, the branch manager has a bad attitude, angrily argues you, won't listen when a mistake is done on their part very disrespectful told me to refinance, when i just did that. Kept asking me for double payment even knowing i paid in advance. Very dishonest on her part. I had to call corporate to file a complaint. If you need a loan I strongly advice to go to the Killeen branch, far more superior on costumer service and very polite people.

• G

  Garrette Gould (Dewit)
  5

  Great Customer Service. I was able to get a personal loan in about an hour to buy a car! Incredible. I will be using them in the future.

• A

  ALICE L RODRIGUEZ
  5

  MY EXPERIENCE WITH ONE MAIN FINANCIAL IS ALWAYS SUPERIOR. THIS LAST VIST WAS EXCEPTIONAL - ALL 3 LADIES WERE FRIENDLY, HOSPITABLE, KNOWLEGABLE, UNDERSTANDING, COURTEOUS & HELPFUL. I APPRECIATE & THANK ALL OF THEM SHAY, WANDA, & THE NEW LADY. THANK YOU, ALICE

• B

  Benetta Rountree
  5

  So courteous and the fastest loan I have ever taken out. Easy auto pay set up. Just great people!

• L

  Lead Generator
  1

  The manager is completely unprofessional and rude. The way she talks to her employees is an unhealthy work environment. Will definitely be looking for a loan elsewhere .