OneMain Financial University Ave, Lubbock

OneMain Financial Reviews

• K

  Karen Lucas
  1

  This location has trashy reps that stereotype and exhibits #Prejudice as it relates to clients. Never had I’ve been treated like I forged my income. Stupid BXTCH!!! Get your money up sis💥 and you can make bank too😝

  Response from the owner

  Hi Karen. We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• S

  Sherry Thomas
  5

  Very professional and knowledgeable employees of One Main in Lubbock, Texas. Friendly and pleasant.

  Response from the owner

  Hi Sherry, Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. – LF

• C

  Cassandra Quintero
  1

  The branch manager has quite the temper and the employees are not knowledgeable with their policies or products. An associate altered my account and lied about it and then the branch manager told me he was tired of dealing with me so he was going to repossess my collateral even though I have never been late or missed a payment. You will regret doing business here - they are so out of tune with their mission statement. I have been working with Corporate HR to address the Branch Managers illegal threat to take action and the associate (Arlena) who committed fraud on my account.

• K

  Kristy Kristy
  5

  The employees are so wonderful and great. customer service is outstanding and really seem to want to help you as much as they can.

  Response from the owner

  Hi Kristy, Thank you for the review. We truly appreciate your feedback! Best wishes -JS

• J

  Jessie G
  1

  Applied online and was approved for 9k. So I go to the closest store to me and they say I have to call slide rd location amd have my application transferred. (Not a problem) next day I go back once my application is transferred and with my proof of verifications and what not, I'm ready to sign paperwork. Well the rude lady Yvette who looks at you like shes already judging you, tells me I have to give a title for my car as collateral. Well that wasnt not on the website? So she proceeded with her impolite office etiquette that she cant help and that's all!! I said okay?? Nothing else can be looked at?? She said no sorry we wont help you. So not only did she let an approved application out the door, but her demeanor was very poor. She is just there for a check and does not truly take care of ANY CUSTOMER. (Her sales #'s I bet are low) Now I have an inquiry on my credit, score dropped a little, and got no service from this agency. I later went to security finance and was approved for over 1k, with no questions asked and they were very friendly professionaly staffed! DONT WASTE YOUR TIME AT ONEMAIN THE WEBSITE IS MISLEADING AND THE STAFF IS RUDE. EMPLOYEES SPEAK ON BEHALF OF THE COMPANY AND THE EMPLOYEE I HAD WAS AWFUL. HER approach needs work, even if the requirements are out of her hands, (which I understand) it is her approach that could have been more pleasant and left me with my first experience at onemain at least okay so that this review could have been better . Dont waste your (time) at onemain or (credit inquiry).... Go to Security Finance!!! 82nd indiana. THEY WORK WITH YOU!!!

• A

  Auzie Martin
  5

  Will is a very helpful guy, gave all the info I needed, the pros and cons of loans in general, interest rates and the daily APRs- was straight up truthful guy. When you’re in a pickle these folks can help you out

• S

  Sherri Willeby
  5

  I love One Main! The people are so friendly and helpful. I would never go anywhere else. Thumbs up!

• P

  Pete Venegas
  5

  Very helpful and friendly. Not the best interest rates but credit is credit. Pay your bill and you'll be fine

• D

  Doyle Willis
  5

  Great people to work with! Won't hesitate to use them again. Awesome company.

• T

  Tee Campbell
  5

  Wonderful service they really helped out GREAT PEOPLE EASY APPLICSTION QUICK DECISION