OneMain Financial Van Dorn St, Lincoln

OneMain Financial Reviews

• C

  Cole Schaubroeck
  1

  Horrible customer service. Takes weeks to get call backs, or they call you at the same time everyday after explaining those times don’t work. Worst experience attempting to get a loan yet in the last 15

  Response from the owner

  Hi Cole, If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• B

  Brenna Keene
  1

  Horrible customer service, never get calls back after they say they're going to call me back, applied 3 weeks ago and they are still "reviewing my documents"

  Response from the owner

  Hi Brenna. Your loan specialist at your local branch will review your application and reach out to you to discuss your loan. You may also contact your branch directly to check on the status of your application. You can find their contact information in your confirmation email, by visiting http://spr.ly/OneMain and entering your reference number, or through our branch locator, which you can find here: https://spr.ly/OMFBranches. Thanks and have a great day. - AS

• A

  Asia Carr
  1

  You will be told and assured that you are approved aside from submitting one more thing…then they need another document then you are good to go…then another. You will be told you are all approved and good to go aside from signing paperwork then suddenly you’re not approved anymore? They ran 2 hard credit checks not just one because they claimed the first one had an incorrect social number. If you don’t want additional needless inquiries on your credit report and you don’t want to waste your time go elsewhere. I had to call for follow up and keep pestering to even get a response from them. It’s not an easy or efficient process and not worth wasting your time on.

  Response from the owner

  Hi Asia, we're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• J

  Jason Willborn
  1

  I have been a OneMain customer for a little over a year now. I got my first loan with them when I was living in Texas. I had a great experience out of that office. I wanted to renew my loan and take additional funds out to consolidate some credit cards in an effort to improve my credit score. This was by far the worst experience I had. Carmen was the person helping me and I do not recommend anyone get assistance from her. It took 3 days just to get an approval and she was trying to push it out another day. There was no urgency to assist me. The only urgency she had was to push that additional insurance on my loan, and i wanted none of that. I had to repeatedly state i was not interested. When we talked about the loan terms she failed to mention the $500 processing fees. Thank goodness I read through the documents before signing. I felt mislead! I declined the loan, and I don't think I'll ever do business with onemain after this experience.

  Response from the owner

  Please email: [email protected] with your phone number and zip code if you would like a member of our customer care team to reach out to you. -AS

• D

  David Edwards
  1

  Poor poor customer service I wouldn't recommend them to my worst enemy they should be out of business

  Response from the owner

  Hi David. We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• L

  Lori Miller
  5

  Great company. Very understanding and easy to work with. They changed my life. I will be forever thankful for them.

  Response from the owner

  Hi Lori, Thank you for the great review! It was our pleasure to assist you, and we'll look forward to seeing you again. Best wishes, - LF

• J

  Jack Vanness
  1

  Liars and crooks If you have a vehicle loan with gap insurance they will screw you if you pay your loan off early regarding a refund on the gap It’s “supposedly” included in the payoff quote they give you Wrong! I’m filing a complaint with the BBB and my States Attorney Generals Office Consumer Affairs Division and request they be investigated for fraud Go elsewhere because these people are the worst

  Response from the owner

  Hi Jack, we're sorry to hear that you've had that experience. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. - CK

• I

  Isaac Jordan
  1

  Applied for a loan then I called them for 2 days straight they kept telling me they would call me back. Never heard from them.

  Response from the owner

  Hello Isaac and thanks for reaching out. If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• D

  Dawn Starkey
  5

  We don't feel like another number and we are not judged negatively by our situation. We received extremely fast and courteous service. Thank you Spencer and your team!

• M

  Mike Paa
  1

  I got approved for a loan but after one paycheck stub i got denied. I get a weekly paycheck from my job. And i get about 40hrs weekly. I could have paid 2 months payment in 2 paychecks.