OneMain Financial Pleasant Hill Rd, Duluth

OneMain Financial Reviews

• C

  Chevon Hines
  1

  STAY AWAY FROM THE PEOPLE @ THE LILBURN LOCATION!! Customer service is absolutely non-existent at this location. Upon walking in, they do not greet you or make you feel welcome. The Manager & people of this location are extremely pushy about their auto loans and trying to get you to refinance your existing auto loan that does not make financial sense for you. They insisted and were rejected 6 times. So much so that it made people uncomfortable. A very, very predatory feeling.They are extremely unprepared. We spent over 40 minutes just waiting for them to get their documents in order, though we communicated we had somewhere to be at 12 and there was never an explanation or "sorry for the inconvenience" and on top of that both the receptionist and the Manager were extremely rude, disrespectful and unprofessional in how they dealt with us as customers. On top of that, during the application process, the representative was agreeing to terms and signing on my client's behalf without explaining any of the terms and became extremely rude and agitated when asked about it. They were doing everything to boost the amount of the loan. By taking off the unnecessary "insurance" fees they were trying to push on my client, I saved her over $5000 in the total loan. Be very weary and pay attention to the details or they will absolutely try to scam you. This is a new team of people here and they are absolutely horrific to deal with. They are moving to a new location off of Pleasant Hill but if they take the same people with them, it will still be a horrible business. It's unfortunate because I've dealt with them in the past and it was a much better experience. I will absolutely call Corporate to express my dissatisfaction. BE AWARE.

• S

  Sabina Slomić
  2

  Whitney was less than professional when answering loan questions over the phone. Conversations felt as if she did not care for or value me as a potential client. Highly disappointing from a branch manager.

  Response from the owner

  Hi Sabina, and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• L

  Laurie Smith
  1

  Horrible!!! Worst experience ever and wish I had never heard of this company. Reason why I'm telling everyone I know and those that I don't personally know to stay away from this place. Once they suck you in with their predatory lending, you'll never break free. Times can get difficult for all, and sometimes you need help and don't want to ask family or friends...trust me, do it. Ask them. Do not go to these people for that help. You will pay and pay and pay and never get anywhere. Please trust me. I only gave them a star because it wouldn't let me post without it.

• J

  Jaclyn Bennett
  4

  THE TEAM MEMBERS I HAVE WORKED WITH ARE GREAT HOWEVER THE MANAGER IS NOT CONSIDERATE OR COMPASSIONATE OVER THE PHONE. THE GENTLEMAN THAT WORKS AT THE DULUTH BRANCH IS WONDERFUL AND MY INTERACTIONS WITH HIM ARE WONDERFUL. HE SHOULD BE THE BRANCH MANAGER

• N

  Nishea Rucker
  2

  They’re rude at this office and lie. The risk of getting as loan that has a daily interest rate is insane to do because you end up paying double the amount loaned .

• E

  Edith Perry
  5

  The financial experience I had at One Main Financial was rewarding and positive. The staff was great and he did not waste my time.

• J

  Jay C (foxandoctopus)
  1

  Atrocious customer service, no loan servicing options. Can't change the due date because they are too lazy to bother trying to help. Pass them by.

• I

  Ivan Orozco
  5

  Duluth location offers great customer service, makes process simple and convinient. Would definitely recommend.

• L

  Linda Green
  5

  I would recommend to everyone who are in need to consolidate. They will do there best to help you. Every one was courteous and professional.

• N

  NAPS
  1

  This people are rude and lazy try to come in to make a payment and said you can fo it over the phone.