OneMain Financial Richmond Hwy, Alexandria

OneMain Financial Reviews

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  Jamila Smith
  1

  I attained a debt consolidation loan through One Main financial. I initially was pleasantly surprised by how quick and efficient the process was. I din't realize until after the loan closed that there was a catch. I was charged a $857 processing fee. As a previous banker I am aware that processing fees like this aren't standard, as lenders make thousands of dollars in interest on loans. To add in hidden fees in addition to the interest gained is unscrupulous. So I caution you to review your loan agreement and keep an eye out for such fees. For my part I will ensure I refinance this loan ASAP. They may have gained the processing fee that will lose all the interest they could have earned on my loan had they been ethical in their lending practices with me.

  Response from the owner

  Hello Jamilia. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

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  Tommy
  1

  As they know, everybody in bad situation. They send envelopes with great loan offers, but when you submit application it gives "secured" loan offer and you got hard inquiry without finishing your application. What I can say about representatives- rude, unprofessional. If One Main financial team sees this review dear Branch Manager Janelle Jones. Stop sending your offers to my door if you won't be able give loan at the end! About your reply: It has been 40 minutes I am calling your number no one picking up the phone. This is your customer service! You deserve 1 star guys!

  Response from the owner

  We are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -AS

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  Kelly Clayton
  5

  I had a great experience getting my loan with OneMain in Alexandria. The process was simple, they were very nice and explained it all to me in easy to understand terms. I am very pleased.

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  Marcia Vernor
  5

  I’ve been extremely satisfied with OneMain Financial and their support for lending money. They’re very positive. They work with you on getting the best deal available for you. Thank you OneMain Finacial for your awesome service!!

  Response from the owner

  Hi Marcia, We are so glad to hear about your experience. Thank you for sharing! Best wishes -JS

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  Jay JayFour
  1

  I sent all the paper work and was approved, then out of nowhere I got an email saying I didn’t Qualify, I’d suggest going somewhere else, who know how many people they’ve scammed with this

  Response from the owner

  Hi Jay, we are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -AS

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  Capicorn Seventytwo
  1

  Was approved did all the paperwork... 2 days later was told a different story... Guess when I started asking questions about the loan and fees.. I would be real cautious with this company

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  Kay Haddox
  1

  I think they are scammers they told my to go to store and get 250.00 Ebay cards for Insurance so I sent them the picture of the card my bad then they said I had to pay 999 in taxes to my living state I did not do that and mow I am out 250.00

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  James Stubbs
  4

  Your staff was very helpful and knowledgeable of their job. I believe I received very good service. Maybe, in the future, I will attempt to use your services again. Thank you very kindly.

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  kurt thomas
  1

  they are a bunch of LIARS!!!! I went and paid off my loan and then all sudden they said I still owe them $$$, when I asked how they couldn’t even give me a answer!!!!! my advice go somewhere else, they will do everything they can to get more $$$ out of your pocket!!!!!

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  Martin Mendoza
  4

  The fact that you overlook some of the items in my credit history and see my payment on time

  Response from the owner

  Hi Martin, Thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. Best wishes -JS