OneMain Financial Jonesboro Rd, Mcdonough

OneMain Financial Reviews

• N

  Noni Chambers
  1

  I used to like speaking with Rico but he no longer works for the company. He was always so nice and respectful. I called yesterday and forgot who I spoke with but she was rude and was having a conversation with a Co worker while I was on the phone. I will not call this location again!

  Response from the owner

  Noni, We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• B

  Beryl Neloms
  1

  They make it seem like you were approved for the loan gave me the amount I was supposed to have been approved for and the only thing you have do is send in the requested information, which I understand most loan companies do, but they check the information beforehand (other loan companies). This is bad business practice. They should of have stated on the phone that the requested information would need to be reviewed first before offering a person a loan. I had to send in personal information for no reason just to be denied for the loan in the end. Do better onemain.

  Response from the owner

  Hi Beryl, we are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -AS

• S

  Sheryl Lanier
  5

  I have had three consecutive loans with this company since 2017 and have met obligations for repaying all three times. Just coming off the road as an OTR driver my credit rating was low. I established these loans and paid on time and early so it enabled me to bring my rating up to an excellent mark and I was able to purchase my first home Nov 2019. Their staff has always been accommodating and personable. The process of getting the loans was time efficient and stress free. Key to success with this company is to never be late on payments and pay off earlier than expected to save money. Don't borrow beyond your means of repaying. I would always recommend highly! Thanks ONE MAIN!

  Response from the owner

  Hi Sheryl, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes- JS

• T

  Trastine Saxby
  5

  My experience with Rico was next to amazing! He was attentive, thorough with my loan details, and was timely with my answer. I would recommend to my friends and family.

  Response from the owner

  Hi Trastine, We're happy to hear that your loan process went smoothly and that Rico delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – RP

• A

  A. Campbell
  5

  Rico!! I hope I'm spelling his name correctly. I was in the process of moving when I noticed I was short on funds. I reached out and lucky for me Rico was the one handling everything for me. First and foremost taking out a loan no matter the amount can be tedious and also frustrating. Rico made the experience pleasant by being personable and beyond helpful. I had a loan with One Main once before and once I paid it off decided I would not go that route again. Funny how life happens. Rico went above and beyond. He kept me in the loop, helped me with alternate ways of getting the needed information and even cracked a few jokes with me. Its ppl like him that makes companies thrive. Thank you for everything Rico!!! Again, I hope I'm spelling/saying your name correctly.

  Response from the owner

  Hi Asprah, We're happy to hear that your loan process went smoothly and that Rico delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – LF

• A

  Ann Pink
  1

  Spoke with Rico. He said I qualified for a loan downloaded all the paper work for them to say they couldn't give me a loan. When I did not have collateral they offered me 1000 now I got collateral and the won't even give me 5 dollars said the value of the car wasn't enough. Get it together

  Response from the owner

  Hi Ann, we are sorry that your experience with OneMain was not what you anticipated. Our loan specialists make decisions based on a variety of different factors in the full application. One of our representatives would be happy to send you a statement of specific reasons your request went unfulfilled. Please call 855-663-6246 and have your decision reference number handy, and we'd be happy to oblige. Thanks, and have a wonderful day. -AS

• S

  Styron Traylor
  5

  This location is great especially Ricardo, he was very efficient and professional. He had me in and out the office in no time with a $10,000 approval. I highly recommend them.

  Response from the owner

  Hi Styron, Thank you for the great review! We're so happy to hear that Ricardo went above and beyond to deliver outstanding customer service. We take pride in serving our customers and look forward to assisting you in the future. Thank you! – LF

• K

  Kel Campbell
  1

  These people are very rude, they get you in the phone and get real personal REALLY FAST! I was approved online and denied over the phone which is fine because the lady Regina answered the phone talking over me and cutting me off every time I asked a question. Also, unprofessional. I will be apply to 1st Franklin Financial, they have a lot better ratings and reviews.

• D

  Dante Radford
  4

  Rico was extremely professional. Extremely helpful. Had the loan done within an hour, no hassle no headache.

  Response from the owner

  Hi Dante, We are so happy to hear about your positive experience with us! Please let us know how we can achieve a 5-star rating in the future. Thank you! – LF

• K

  Kurt Ramalho
  1

  I was online looking for a consolation loan on a website and received a call from one main financial here in Henry county and was told I was approved for a loan. They then tell me to come out to complete the loan and then told me I was just denied once I came into the building despite what I was told over the phone. That was first experience I then weeks later again applied online not to them but another company but they called me back once again the same branch and I explained to the gentleman my last experience with them and he assured me once I provide what they asked for I would be approved for the loan. I was reluctant based on prior experience so I left it alone. I received a call next morning Brock Becky saying that all I had to do was supply the necessary documents which I did and to come in so I left work to come 30 miles there. As soon as I walked in the door I get the same strange look then was sat in room by myself after they have copied all my sensitive information for the second time then come in and tell me I was denied once again and look for a letter in the mail. I think I wasn’t supposed to look the way I do and actually get approved everything I provided is what the requested but upon arrival I think I might look too ethnic for them despite I qualified. Until I didn’t qualify anymore for some strange reason. Once I get there in person. Will be complaining about discrimination to the state don’t do business with this branch. I’m sure they all don’t operate like that but this one sure seems too. Total waste of time energy and just data collections. #theracistbranch