OneMain Financial Rolla

OneMain Financial Reviews

• B

  Brittany Shaffer
  1

  Been trying to get a loan from them for over a week (maybe two) now, but they’re so inconsistent and unresponsive I’m honestly impressed they have a job in customer support. I was pre-qualified and submitted the documents they’ve asked for, wouldn’t hear from them for a few days so I called back to see if there was any progress, then randomly I was told they needed more documents, so I submitted those as well. Didn’t hear back for some time AGAIN so I called to see again what the status was. And it seemed no one bothered to even check if my documents were received and if my application was being processed. I received random phone calls here or there while I was at work but no one left a message to give me an update or a direct extension I can call. They seem very unprofessional and slow so if you want faster and reliable service and communication, One Main Rolla is not your guy.

  Response from the owner

  Hello and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• S

  Sierre' Pouncy
  5

  GREAT customer service! Definitely work for the customers needs. Whenever I did need to move my due date. I was able too with no hassle. EVERYONE is over the top friendly and professional! 10+ stars!!! Thanks again One Main Financial Rolla!!!

  Response from the owner

  Hi Sierre, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! -JS

• K

  Konnie Delaney
  4

  The concept of One Main is not difficult to understand. When you take out a loan you have several payment options to choose from. One Main clearly defines the terms of the loan. It is up to the consumer to actually read the terms of the loan agreement prior to signing them. You are able to choose your own due date and can change your due date if circumstances change. Although the app is not user friendly, the consumer has several options for payment. The paper statements clearly let you know how much money goes towards interest and how much is applied towards principle of the loan. It also gives you an option to apply any additional amount of money directly towards principle each month if you choose. We have used One Main several times and offset the interest by paying it off early. Pay your bill on time or call them so payment arrangements can be made and you won’t have any problems.. I give it 4 out of 5 stars because One Main is closed on Saturday when most people are off work.

• E

  Eli Gospich
  1

  Poor choice, should've talked to a different branch that wasn't judgmental and rude. Its all good though, I'll have to take time out of my day now to let corporate know how rude they are.

  Response from the owner

  Hello Eli and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. -AS

• B

  Brittany Ross
  5

  Jessica and the entire Rolla, MO team made the process of getting funds to fix my vehicle painless, stress free and quick. This office knows that no one likes unexpected expenses and worked diligently to assist me through the entire process. Thank you all. Thank you Dawn for the referral :-). I will recommend you to friends and family in the future.

• l

  lanadaar
  5

  I have used one main before they were actually called one main financial, everytime I have been to onemain has been a great experience. They have always been kind and understanding and will bend over backwards to help in any way they can.

• C

  ChipNEve Winters
  3

  Guess they don't want very much repeat business as they sell your info to every other loan company in the country. Why would I need to go back to them when I have new loan offers in my mailbox everyday from their competitors? Pretty short-sighted.......

• D

  Dave D
  1

  Was all fine and dandy great personality and get you into your loan and then tell you things about a car loan after being told a car dealer was retuable and buying such and getting the loan the car has a bad motor and blows up I'm stuck with a loan payment for a POS car and i have to pay for a rebuilt motor 2500 dollars ask them if they would loan me the money to get it fixed their answer was NO so i stopped payments on the loan !!

• J

  James Carter
  5

  For me I feel at home they take the time to explain each step and if I am having am money problem they want to know so we can both work together on it, the office I have has got to be the best of all.

• T

  The Baatz
  5

  Stan is the man, he is always been helpful,patient and kind it's a pleasure working with people who care and are smart always steps ahead thank you again sir you are a blessing