OneMain Financial Campus Way, Largo

OneMain Financial Reviews

• S

  Shardae Noel
  1

  They are horrible about hardships during COVID-19. Acted as if I made it up and asked for copies of paystubs. Every other company I called, even down to my other credit card companies did not ask for “proof”… I was offended a little. (Won’t lie about that) But very responsive about opening another loan up. Trying to stop dealing with this branch. Was mislead about the program from the beginning.Tia is about making money and she is willing to tell you incorrect information to get you to sign that dotted line… Horrible branch and it reflects on One Main.

  Response from the owner

  We apologize that OneMain did not meet your expectations. We ask for additional verifications when we need to confirm identity, employment and income, among other factors. We'd be happy to send you a written statement of specific reasons that the request was not fulfilled, just call 855-663-6246 and have the reference number from your decision letter handy. Have a wonderful day. -AS

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  Mss Levi
  5

  I had an excellent experience and I do not share those sentiments lightly. I have over 25 years of sales and service experience. From my online inquiry, to your office follow-up, to the follow-up for documentation, to the timely follow-up on my processing, to the timely appointment to sign documentation, to the warm welcome when I entered my local office, to the warm professional representative that helped me complete of my loan process, and the follow-up communications, collectively equated an excellent client experience ...thank you.

  Response from the owner

  Hi there, Thank you for the great review! It was our pleasure to assist you, and we'll look forward to seeing you again. Best wishes, - LF

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  Petrello Cabbagestalk
  5

  One of the best experiences I have had in applying for a loan. Thank You Keisha

  Response from the owner

  Hi Petrello, Thank you for sharing your OneMain experience. We're happy to hear that Keisha provided excellent customer service. We look forward to seeing you again soon. – LF

• R

  Renee Gordon
  5

  It was fast and ez and the customer service representative explained everything so I knew what I was getting into

  Response from the owner

  Hi Renee, Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! – LF

• K

  Kevin Dolloson
  5

  I have had a couple of One Main loans, and this was, by-far, the best experience to date. For one, I did not want to do a secured loan any longer, even though that was for more money, which I did not need. Secondly, they offered an unsecured option, which I jumped on. It required a bit more paperwork, all of which was provided electronically. The best part was the same-day direct deposit. Even though COVID-19 has made life hard for a lot of people, One Main has persevered and come up with work-arounds to the pandemic. And Keisha was the sweetest, most professional associate I have worked with thus far. Thanks again One Main!

  Response from the owner

  Hi Kevin, thank you for taking the time to share your experience. We appreciate your feedback! It's what helps us do our jobs better. Thank you. -AS

• c

  csdwb1
  5

  I had a very pleasant experience. The staff was professional and explained everything to me in detail. I submitted my info electronically and after that I went into the office to sign the documents and the monies were posted to my account the very next day. There were no hidden fees or penalties for early payoff. The customer service was great. Believe me I read the reviews with one star and I was hesitant; but, my experience was nothing like what I read. The staff made my experience very easy and fast. Thank you OneMain.

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  Grace Biggins
  1

  I have been a client for 10 years and today I had an appointment at 1:15 with Maribel Brandon. I arrived at the office in time for my appointment and she was not in the office. She arrived 1:45pm did not apologize for being late and proceeded to take her time to meet with me. This experience with Maribel at OneMain Financial was totally unprofessional. Her fellows were more attentive to my needs than she was. In.addition when I called the day before to request an another loan I was told I would receive a call back and never did. I am extremely disappointed with the service at this location. I will not use this branch again.

• M

  Matia Buggs
  1

  Not responsive. I have tried to call to leave several messages. They should give you the option of paying off the payoff balance online but they don't. I have left several messages and no call back.

  Response from the owner

  Hello Matia. If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• s

  samuel hamilton
  5

  Ms Dozier, was very patient and understanding during the entire loan process. Even though it was her job to ensure that all the documents were there to ensure a smooth process, I couldn't ask for a better person to to make me feel comfortable and relaxed as Ms Dozier did. My experience was outstanding. R/ Samuel

• W

  Warren Palmer
  5

  I applied for a loan at One Main by phone on Friday evening. Within minutes it was approved, on Moday afternoon I went in to complete the paperwork, 30 minutes later I was leaving with the check having been deposited into my checking account. Thank you One Main for being so timely and precise.