OneMain Financial Kenilworth Ave, Riverdale

OneMain Financial Reviews

• j

  julius
  1

  I wish they would stop sending me stuff. Their last solicitation appeared to be an official letter without any outside markings except my address and a PO Box, upon opening, it was an ad for a loan. I understand everyone sends these things but can we not make them look like official stuff so I don't waste 3 minutes of my life. They waste precious resourced on this "security envelope" that your W2s come in, just to get you anxious.

  Response from the owner

  Hi Julius, we'd be happy to adjust your contact preferences. Please email us at [email protected] with your full name, mailing address, and google username so that we may grant your request. -AS

• O

  OLD ICE
  4

  The best experience I have had as a senior VET with credit problems! The branch manager was Sharpe and professional and it was good to know where to GO, to find a PRO ,when you need a little more DOE!

  Response from the owner

  Hi Old Ice, We are so glad to hear about your experience. Thank you for sharing! Best wishes -JS

• T

  Tilysha Reeves
  5

  The Prince George's County branch folks are very professional and responsive. The process was very easy and the actual interest rate and monthly payments are not bad at all. I assume it depends on how much you're borrowing at the time to determine your monthly payments. If you're looking for a loan, try here. Blessings..

  Response from the owner

  Hi Tilysha, We're happy to hear that your loan process went smoothly and that the Prince George County Branch delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – LF

• V

  Valerie Jones
  5

  I qualified for a much higher loan than I ever expected and the process was actually quick and easy! I couldn’t believe it. It felt good to have the funds I needed in such a short time. I was especially happy to qualify because my credit score wasn’t the best but this loan will boost my score even more. Thank you OMF!

  Response from the owner

  Hi Valerie, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes -JS

• C

  Christina Brown
  1

  So far not a great experience. Signing for the Loan When I arrived at the office to sign and finalize the loan, I was placed in a room where I sat for almost 2 hours while the women completing my loan, came back and forth with MULTIPLE loan amounts that magically changed every time she left the room. After I made it clear that I was becoming frustrated she left me alone again and then returned with a bunch of pricing regarding insurance on the loan and 3 other things that would of made the loan payment even more then what it was considering when i arrived my loan payment was revised 3 times for higher amounts. (VERY SUSPECT). After almost 2 hours she finally came in and we signed the documents. She then handed me a check for the pay off amount on my account that I was paying down and asked me to mail it. I found this very strange. Why would they not transfer the money directly to that account. Mailing the check and Follow Up After mailing the check and noticing after over two weeks the check had not been cashed and used to to pay of the balance on the account, I called this branch to get some assistance. At this point I have been given the run around regarding how long it takes for a stop payment on that check and a reissue and overnight check to be sent. I have called this branch several times and have yet to be given proper information with follow through and a completion of the problem. I was asked to send information to them regarding an account number (Which they should have already had). I emailed this information and heard nothing in return. I called today (11/16/2018) and discovered my email was not even looked at. I was also told I would receive a call right back with an update. That call did not come so i called back finally got in touch with the women who did the loan with me. She was of no help. Everyone in that office seems very uninterested in actually helping their customers and making sure things are done in a professional manner and done with an urgency. This is not the behavior I wast or expect from people who are handling my money and who i have to pay money too! I am very disgusted by this entire experience.

• B

  Brenda Layton
  1

  too bad cannot give a negative star. Been a customer for over 11 years.Never missed one payment. received a letter to renew my loan. have very good credit rating, went on line to be approved on the 10th , called the office before noon and was told would get a call back, Never came called back on Thursday morning was again told would be called back called came in at 3:30 when I was out called office back around 4 :30 told I would get a call back once Mr Clark was finished with customer, finally got a call back around 5:30 gave him information and was told I would get a call back on Friday morning. After not receiving a call, I called again was told he was in the WESTMINSTER office and they would send him a message, requested to speak with the office manager and was told she was with a customer and left message for her to call me. At 3:30 on Friday after staying home all day I received a call finally just to be told I did not qualify to renew my loan after all. This is not good Customer Service

• S

  Soulflower Cee
  5

  Ann Marie is amazing! She’s personable, professional, and she looked out for me. It did not feel as if I was selling my soul to a loan shark like I’d imagined, it felt like sitting down with a concerned friend who sincerely wanted to help. Granted, because of my poor credit score, the interest relate for this loan was 24% so I know full well that I need to pay this off and FAST, or they sure will be out to get me. But the initial process could not have been smoother or more pleasant, thanks to Ann Marie.

• M

  Marvine Harris
  1

  First time reviewing a place. Don’t use one main financial. I came here through credit karma after getting a loan elsewhere for the engagement ring. That loan went fast and easy so figured I’d use credit karma again. That lead me to one main. This woman (Khadijah) lied and said we discussed the terms of the loan before the meeting. First of all the loan amount went down drastically so there is no way I’d forget and certainly would have talked to my fiancé about it. Then the loan amount changed again. Basically 11k lower than what I wanted. So going over the payment. The document is telling me 2 different amounts to pay. I immediately cancelled the deal and left. There is a dumpster right outside the place. The whole business needs to get thrown in the trash

• L

  Laura Belmonte
  5

  My Husband and I were greeted with knowledgeable and helpful staff, willing to accommodate the loan that worked for us. They had in and out and the loan was super smooth and easy to manage with One main on line tools!

• G

  Gina M. Lewis
  5

  Riverdale Branch was very professional and polite. Danielle was helpful and made the process easy. I Highly Recommend this branch and company! 💯❤