OneMain Financial W Illinois Ave, Dallas

OneMain Financial Reviews

• M

  Michael Garner
  1

  I definitely don’t recommend using this company. My experience was that I was approved online for a secured loan up to 5400. I would need to have collateral to cover a loan. I asked for a 2000 loan and provided my auto title which was worth 5 times the amount of the loan. I was invited to an office in one of the worst neighborhoods in Dallas county. The company rep. Had me wait an hour while the loan was finalized and he took my car title… then he had step into a closet in the back of the office and wait alone in the closet I didn’t realize understand why and I was told “his work had to be reviewed “ I was like okay.. about 15 more minutes passed by and he came to the closet door where I was told to wait and informed me you know what? Your loan is not approved?? I was like what? It was approved online.. on the phone you said for me to come in to the office with my car title that day.. you had me at your desk for an hour before you put in this closet in back and it’s not approved?? Two days later GEICO insurance emailed me that one main financial went ahead and filed a bogus lean on my automobile and I get a dime from this sorry place. I promise you the staff does not know what they are doing, it’s all subject to fuzzy temperamental grey guidelines.. perhaps it was because I wasn’t a minority borrower.. who could say for sure, I didn’t see any reason I should have left empty handed but it’s fine but they have no right to file Liens on peoples property when they back out of a deal.. I get a loan why are they trying to steal my car now?? I don’t yet but I want to get the word out enter this bogus place at your own RISK!! I have no ideas how difficult it’s going to be for me to get these knuckleheads to get their Lein off my car.. trust me it’s all not worth it!! Avoid this business!!

  Response from the owner

  We know this isn't the result you were hoping for. Our loan specialists make decisions based on a variety of different factors. Please call 855-663-6246 and one of our representative would be happy to send you a statement of specific reasons your request went unfulfilled. -AS

• R

  Rob's Reviews (The Foodie & I'll Try It!)
  2

  Customer service ok. If you have to have money then I would recommend. Loaner beware! If you are even a day late, you will receive 5 or more calls a day even if you paid 3 times the amount the month before, and even after paying because I guess they don't see it in their system.

  Response from the owner

  We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• L

  Lashell's Bedsheets
  5

  Customer service was great! Rep was patient, nice and followed up.

  Response from the owner

  Hello! We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! -Marissa

• J

  Jessica Folis
  2

  Not a positive experience. I was never called back regarding the status of a loan and the customer service was neither friendly nor informative on the income thresholds or requirements for loans. In addition, the loan options are not flexible to what you want or need.

• N

  Nikki
  3

  Try to work or speak directly with the Branch manager- if you are able to go into the office- even better. Diana is extremely helpful, professional, patient and provides detailed explanations.

• R

  Reginald Jackson
  1

  CUSTOMER SERVICE IS VERY BAD! THE SIMPLEST QUESTIONS CAN'T BE ANSWERED ie. Can we I send the documents while we are on the phone so we can keep it going. CUSTOMER SERVICE: No call us back when you send it??????

• n

  noe mar
  5

  awesome branch good customer service I recommend Diana she well help you

  Response from the owner

  Hi there- We're happy to hear that your loan process went smoothly and that Diana delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. – LF

• A

  Alicia Jackson
  1

  CUSTOMER SERVICE IS VERY BAD! Can't ask a simple question, with someone being rude. Will never go back to this location.