OneMain Financial Riverside Pkwy, Lawrenceville

OneMain Financial Reviews

• V

  Val erie
  5

  I have been very satisfied with their service. Even when I had an issue with a claim they were very helpful. Christa in particular has shown me excellent service. She was solution oriented and calm which can be very comforting during a time of financial need. Thank you for your assistance/professionalism.

  Response from the owner

  Hi Valerie, We're happy to hear that your loan process went smoothly and that Christa delivered excellent customer service. Thank you for choosing OneMain, and we'll look forward to assisting you in the future. Have a great day! – LF

• L

  Louise D'Haiti
  1

  I currently have an open loan & wanted to get an additional $2k. Another hard pull had to be done. DO NOT TRUST KENZIE!!! Kenzie calls me back and asked if I wanted to consolidate my car loan with my current loan & they would give me the additional $2k I requested with all at a lower percentage of 15%. She explained how I was late previously on my car loan & how my interest rate of 30% was too high especially for the amount of months that was left to pay. She stated I had 43 months which was wrong. I have 30 months. I told her I've currently been doing well with my payments and have brought down my daily interest down just like I do for One Main. She explained One Main interest is fixed & revolving. The daily interest can't go down even if I were to make extra payments, it would just go towards the principle. I told her that was partially incorrect. I've been doing my calculations and I've gotten the interest rate almost $2/daily dropped off & it's not revolving. My credit cards are revolving. Also the percentage rate on my car note is 18%. Yes that's high but Ive gotten the daily interest rate $5/daily dropped off. I don't know if it's some type of quota for her but she's feeding false information just so she could lure you in. Luckily I'm not vulnerable. I just wanted to pay extra on other bills to increase my credit score. I rather keep giving extra on my car than to consolidate anything with her. She's a liar & she's not to be trusted. Won't be playing with my money today. I will quickly pay off my previous loan to be done with this company. 1 last thing, she quoted my current daily interest rate as $6.24 which I knew was a lie. I called the next day and spoke with Mish who quoted a daily interest rate of $3.19 which I knew was accurate. I asked to speak with a manager, apparently there's not a branch manager available. No more business with this company. Their loans are 35%. Run!!!

• F

  Fil Yohannes
  5

  Although my experience with them has been short, and correspondence was limited, due to my working hours conflicting with the branch’s operating hours, I honestly was pleased and appreciative for the professionalism and genuine informative services I received. Kenzie was Agent that was assisting me during my brief period with One Main. She was very informative, patient, and accommodating to my limited scheduling circumstance. I have nothing but gracious remarks and appreciation in regards to Kenzie and the rest of the helpful team at the Branch. Highly recommended.

  Response from the owner

  Hi Fil, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes -JS

• B

  Brandon Littleton
  1

  They decided to take an extra payment out of my bank account. I told them I want the extra payment back as I already made the payment for the month. They refused. These people will just take extra payments whenever they feel like it I guess. Considering the current times, I guess they could care less about people's financial situations.

• K

  K Smith
  1

  They are terrible!! I got a loan a year ago and thought it was good. Then this year I was involved in a hit and run. They said no problem in me getting a new loan after the insurance company paid off the car. So when I tried to get the new loan for $1000 less they tried to get me with 30% interest?!?! Daliha said she didn’t know why???? It doesn’t make any since??? So I would pay $30,000 for a $8000 loan!! Lol!!! They are a rip off!! Stay away!!!!!!!!! Plus they got the pay off on my other car..

• W

  Whitney Jackson
  1

  This branch is extremely unprofessional, I submitted information to get a loan and called to check and every time I called they said the person assigned to my loan was busy or on the phone, or at lunch. And not one time did she call me back. It’s been a week and a half and I still have no answers. After week they told me they needed more information nobody called me not to tell me what they needed I had to call them and ask and they hadn’t even opened the email that I had sent them with all the information attached. And every time I call I just get excuse after excuse ,the whole point of these places that you can get fast loans there’s nothing fast about this process. Meanwhile I have a hole in my roof and need to pay for roof and I cannot because this process is still continuing after two weeks. If I wasn’t in the situation I was in I would not be using them.

• T

  The Doctor
  1

  Horrible group of scam artists. I have better communication with the dead. This is where identity theft originates. Do Not do business with the folks. You would be better off with Vinnie and Fat Tony the loan sharks. At least you know who you are dealing with and they will communicate and follow up.

• C

  Cory Muse
  1

  This place is garbage. Absolute scam. If you see a 5 star review it is probably people that work there or friends of them. 30%-40% APR and zero help. Better have perfect credit and no bills to pay. Never go here. Better off doing a title loan.

• K

  Keith Ciancio
  1

  After several calls, this branch neither answers its phones nor does it return calls. Extremely unprofessional. Only here to take your money and provide NO customer service. Do business anywhere else but here!

  Response from the owner

  We're sorry to hear this, Keith. If you are unable to reach your local branch, please feel free to reach out to Customer Care at 800-742-5465 and we will be happy to assist you. -AS

• A

  ALBERTO Buitrago
  5

  Miss Ashley,really professional and her continuous support and efforts making you feel like is family.This is why springleaf is the right choice for your financial services.. Thank you so much. Miss Ashley.