OneMain Financial World Trade Ctr, Long Beach

OneMain Financial Reviews

• T

  Teleah Newman
  1

  Horrible customer service at the Long Beach location! Called because my loan was paid off Months ago and I'm still receiving correspondence from the DMV saying my registration is past due. The first person I spoke to was unprofessional and rude! I asked to speak to a supervisor and was transferred to a unapologetic Jane Memmer, who didn't listen, cut me off constantly, told me my address wasn't on file and was rude and unprofessional also. I was transferred to the "legal department " after arguing with Jane because I asked what department I needed to be transferred to. I finally spoke to Tyler Gwen in the legal department and he was able to help me immediately. I will NEVER recommend anyone I know to the Onemain Branch in Long Beach! Horrible Experience & terrible Customer Service. Employees should be properly trained on how to treat Customers

  Response from the owner

  We'd like to learn more to see how we can help. Please send us an email at [email protected] and include your first and last name, Google username, phone number, zip code, and a few additional details about your experience. -AS

• K

  Kala Tibball
  1

  It's unfortunate that the only time you get responsive service is during the application process. I have requested to have my agreement mailed to me 3 times and each time I never receive it. In addition, when you call its a roll of the dice with who you speak to and the customer service is terrible if you are an existing client.

  Response from the owner

  Hello and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, Google username and a few more details about your experience. - CK

• C

  Chris Thomas
  5

  The professional and courteous customer service/financial managers make this a great place to engage with, no matter what part of the country you are calling them from.

  Response from the owner

  Hi Chris! We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! -Marissa

• W

  Winthrop Chambers
  2

  REMEMBER YOU MOST LIKELY WILL PAY BACK A LOT MORE WHAT THEY LOAN YOU. IN MY CASE 22.42% LOOK AT THE YOU WILL PAYBACK VERY VERY VERY CAREFULLY. I can only suggest you read the fine print very carefully, While they try to be upfront at the time you sign the dotted line they have slick, fast talking people who will rush you through the process before you can clearly process how much you really are committing to payback. Even telling you that you are really getting a great deal and in my case, telling me that in the long run it will HELP MY credit. I consolidated a large credit card balance (like borrowing from Peter to pay Paul kinda thing) and in the long run it hurt my credit. All I saw was a quick fix. I was DESPERATE like most people that go to a place like this. Today I got my Title back a sense of relief, Lesson learned never to get that way again. TAKE-A-WAY READ BEFORE YOU SIGN AND INVESTIGATE OTHER OPTIONS BEFORE YOU GO HERE. DO NOT GET RUSHED INTO SIGNING ANYTHING!

  Response from the owner

  Hi Winthrop, thanks for reaching out to OneMain. We consider interest rates on the basis of a few different factors, including your ability to meet our credit standards, which includes things like your credit history and your income after your monthly expenses. Your local branch is there for you to answer any questions you may have, and you can find their contact information here: https://spr.ly/OMFBranches. Thanks. -AS

• J

  Jessica Collette
  5

  Lexi in Long Beach, CA was amazing!

  Response from the owner

  Hi Jessica, Thanks for the kind review. We appreciate your comment.= Best wishes -JS