OneMain Financial Edgefield Blvd, Marion

OneMain Financial Reviews

• A

  Asa Stout
  1

  Terrible customer service. Applied twice and was told 2 different stories each time. They’re hard to get ahold of and the times I did they lied to me. The first time I applied I was told I was denied because of employment length. They wanted 3 months of employment and I had just over 2. I was told my credit wasn’t an issue and my debt to income wasn’t an issue. So I waited until the following month. When I applied the second time they told me my credit was an issue now. And the crazy thing is I now had less debt from the first time I applied. I paid off the remainder of my car loan and my credit card to $0. and then when I proceeded to dispute the denial I was given the run around though different customer service number and extensions to people who weren’t able to help because “ it wasn’t their department/jurisdiction.” Finally towards the end they transferred me to someone who said they can send me the denial reason in the mail. That was it. Even though they already told me the reason over the phone. Would not recommend this loan agency to anyone. I do want to give a shout-out to Erin from this branch because she was the only one who was transparent and helpful given the circumstances. But otherwise I would not recommend this place.

  Response from the owner

  We are sorry that we did not meet your expectations. Please call 855-663-6246 and have the reference number (printed in the letter sent with the decision) handy. You may also obtain a free copy of your credit report from the credit bureau listed in the notice within 60 days of receipt of the original notice. Thank you. – CK

• B

  Brady Cornett
  1

  Stay away at all costs. Refinancing my car is the worst decision I've ever made. It's important to have creditors who are on your side. OneMain is not one of those creditors. They'll skyrocket your interest rate so you can't afford to get out of the payment plan, and if you befall hard times, They'll dangle repossession in front of you like a carrot to a rabbit. Stay away.

  Response from the owner

  Hi Brady. Various factors come into play with our interest rates, including your ability to meet our credit standards, which includes things like your credit history and your income after your monthly expenses. Feel free to reach out to your local loan specialist to discuss interest rates. Here's your branch's contact info: spr.ly/OMFBranches Have a great day. -AS

• A

  Anthony Corfman
  1

  This place I’ll tell you what. Got a loan here and they put a Lien on a car I sold 3 weeks before going there. So instead of going off the title I gave them they got online and added the wrong car. So during the process it is what it is people make mistakes. BUT this guy the manager there was very rude!!! He was telling me I had to come in again and do more paperwork mind you I was just there and did some to fix this. So now I’m getting frustrated so I asked him what’s my compensation for your guys mess up. His response and I quote very rudely WELL YOU SIGNED THE PAPERS!! Brooke is the one to deal with if you must go here ask for BROOKE!! She is amazing!

• V

  Vivian Leonard Akers
  5

  Very quick response and all paperwork was done in less than 30 minutes. Very nice people and very professional. I would recommend One Main Financial to everyone.

  Response from the owner

  Hi Vivian, Online feedback is valuable to us and we are thankful you took the time to let us know about your experience. Best wishes- JS

• M

  Melody Bailey
  5

  Convenient and quick service, plus friendly customer service 👍

  Response from the owner

  Hi Melody, We appreciate your positive feedback about your experience. We take pride in serving our customers, and we hope to see you again soon! – LF

• B

  Brittany Newman
  3

  Already had a loan opened in December 2016, I kept getting letters saying pretty approved for x amount, well it's almost June now, I applied online for less then what letter said, way less bc an emergency came up, online said "I'm conditionally approved" and to call to make an apt, person told me over the phone that I was denied bc it's "to soon" -_- If it's to soon then why keep sending out letters saying I'm pre-approved then online it gets conditionally approved?! If it was "to soon" then I wouldn't of had my credit pulled for nothing and it getting lowered!

• A

  Availin
  2

  Stalked me, calling multiple times per day while I put together application materials. Then, when a decision was made, waited multiple days until I called them do share the decision. Poor customer service.

• J

  James Marker
  2

  Interest rates very high, constantly receiving junk mail from them, every month when i call to make my payment its difficult to get someone on the phone. Customer service says can only pay over phone with the branch i went through. Overall not satisfied and will not do business with this financial institution in the future.. I dont recommend them...

• J

  Jodi Burnette
  5

  BROOKE HILL WAS GREAT..SHE HELPED ME WALKING IN THE DOOR AND I WAS TAKEN CARE OF ALMOST WITHIN THE HOUR WITH PAPERWORK AND EVERY THING.. WE LIVE IN MARION OH THANKS RATING THE BEST THANKS...

• P

  Paul Rowlen
  1

  Never answers phone ,and loan never goes down