OneMain Financial Lancaster Dr, Salem

OneMain Financial Reviews

• S

  Sol N.
  5

  I have been doing business at this branch for the last two of my loans. I am always satisfied and have been accommodated with the amount of loans that I've requested. I have been offered the essential optional products without any pressure. I am always treated with respect and courtesy specially by Casey. Casey is always responsive and promptly assist me in a timely manner when I needed assistance. Thank you.

  Response from the owner

  Hi Solomon, We wanted to take a moment to thank you for telling us more about your experience. Our goal is to provide excellent customer service – thanks again for the fantastic feedback! Best wishes -JS

• J

  John Doe
  1

  These people exist solely to steal money from financially illiterate people. Giving a loan with 36% interest to someone under 25 should be criminal.

  Response from the owner

  We provide access to responsible credit and one of our top areas of focus is to offer loans that have an affordable monthly payment that fits each customer’s unique situation and household budget. We also have free financial resources and tools to help guide people to make the best decision for today, and reach their financial goals in the future. These resources are available here: http://spr.ly/6262KIp5o We'd like to address your personal concerns. If you would like to email us with additional information regarding your experience, please contact [email protected] with your full name, phone number, and zip code. -AS

• B

  Brian Hall
  1

  So, this company spams me. EVERYDAY with paper and emails and texts. They are a HUGE scam in my experience. They pretend you are approved of things. When you call, they just run your credit up. That is all that they do. Do NOT work with this company as a Marine War Veteran, apparently that is NOT enough in their comfortable chairs. Do NOT allow them to zing and ding your credit for help or assistance. They will make your life and credit score worse off. 1 star is still 1 too many OneMain. I would say this UnAmerican company needs to close, but they make their money destroying credit scores.

  Response from the owner

  Hi Brian, we apologize that OneMain did not meet your expectations. We ask for additional verifications when we need to confirm identity, employment and income, among other factors. We'd be happy to send you a written statement of specific reasons that the request was not fulfilled, just call 855-663-6246 and have the reference number from your decision letter handy. Additionally, if you would like to adjust your contact preferences, please send us an email to: [email protected] that includes your full name and mailing address. Thank you. -AS

• D

  Daniel Keith
  5

  Very professional and helpful service, even though I called like 872 times a day (the dealership I was getting the car at was dragging their feet)

  Response from the owner

  Hi Daniel! Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant, and we look forward to seeing you again soon! -Marissa

• T

  Tee M
  1

  This OneMain Financial Company is the worst I have ever seen. They don't care about you as a customer at all when problem comes. All they care about is their money. Even with the COVID-19 crisis, they are unable to provide any tangible relief solution to customers. They are still asking for money despite all the Ripoffs they are doing. These guys are very mean and ungrateful! I DO NOT RECOMMEND ONE MAIN FINANCIAL TO ANYONE. Search for a better Financial company that will care about you at the time of Financial hardship. Watch out!

• J

  James Taylor
  1

  I do not recomend this place! Really nice over the phone, we just wanted to work on our credit, Credit Karma recomended we apply for a loan through them,numerous phone calls and emails of info they needed and was told approved for $4000 loan using our vehicle as collateral, went in and discovered I had given them the wrong mileage, our vehicle had 20,000 miles more on it. All of a sudden they could not give us a loan, asked about just $2500 which is what we originally had requested and said no sorry!? How can 20,000 miles make that much difference, went from approved at $4000 to not even $2500 ?! Big waste of time, now they have all our personal info, not feeling good about this at all, feel very taken advantage of!!!

• S

  Sara Auxier
  4

  Always great and understanding. Especially when i needed some help. So thankful I was able to turn to them to help when I needed it the most.

• G

  G G
  1

  This company is garbage! They will steal your money stay away!!!

  Response from the owner

  Hello and thanks for reaching out. We'd like to learn more about this situation. Please email: [email protected] with your phone number, zip code, and Google username if you would like a member of our customer care team to reach out to you. -AS

• B

  Braedon Price
  1

  Would have gotten better customer service from a bag of rocks.

• C

  Cody Schalk
  5

  If your in need of help stop in and see them, Very fast and there to help.