One World Bank Walnut Hl Ln, Dallas

One World Bank Reviews

• J

  James Bautista
  1

  Hard to get the right personnel on the phone and leaving voice messages is pointless. They do not call back within reasonable time. The best way to reach someone is by email and even then they might not respond. They do not have an app so that you can have easy and direct access to manage your accounts. Do not bank here they can not manage the business they have.

  Response from the owner

  We sincerely apologize for the experience you had with customer service. Our customer service team will reach out to you and contact you to assist you with any other problem you are experiencing.

• j

  joseph martins
  1

  Been stopping at various banks asking if they have any half dollars as I am planning to do JFK folders of half dollars as Xmas presents. I have stopped at almost every different branch whether I had an account or not and everyone was happy to help except this bank. Walked in and greeted nicely by a group at a desk and said hello. There were two tellers a male counting money and a female sitting doing nothing. I approached and the male stopped what he was doing and asked if he could help. I asked if he had any half dollars, he replied no and asked the female teller who looked at me and asked if I had an account. I said I did not and was promptly told they could not help me. I said thanks and was leaving when a young girl by the desk who had heard my question said she had halves and would be happy to get rid of them. I said great but when she got behind the teller area the other female said do not help him he does not have an account. The nice teller asked if I had an account and I replied no and I guess I never will.

  Response from the owner

  Hello Joseph Martins, we would like to apologize for the bad experience at our Bank. Our number one priority is to provide the best customer experience and we will use the feedback to make us better. - One World Bank Customer Service

• A

  A Thomas
  1

  I am a 100% service-connected disabled veteran purple heart recipiant visiting and staying at a local hotel. This bank refused to give me change for $20 to use for tip money because I didn't have an account with them.

  Response from the owner

  A Thomas, we at One World bank sincerely want to apologize that our service did not satisfy your expectations. We appreciate your feedback in this matter. - One World Bank Customer Service

• V

  Vicious Beauty
  1

  This location has a parking that’s next to a few restaurants. I decided to grab lunch and eat in the parking lot... BAD IDEA. A security guard comes out and when I asked if I should leave he didn’t respond. He commenced to taking pictures of me and my car... he even took pictures as I left the premises, even when I was no longer on the property. I was terrified. When I called the bank to inquire I was told that’s standard procedure. That’s just terrible and quite honestly I’ve seen people eat in the parking lot all of the time.. it’s broad day light during lunch time... what the heck goes on here that they need to invade. a persons personal space.., and why not just say leave. My photos and the pictures of my car could be used in anything they want to frame for. Horrible experience.

  Response from the owner

  Thank you for your review. We are sorry to hear you had such a horrible experience and you were terrified. The bank priority is to provide a great customer experience to the community and every day we are working to improve our security guidelines. - One World Bank Customer Service

• M

  Mark Shafiyan
  5

  Been banking here since 2013 and I have to say that this is phenomenal bank to do business with. You're not just a number, everyone knows your name. Excellent staff, excellent service. Would definitely recommend!

• J

  Jesse Lowe
  5

  I had an account here for several years, but moved my business and therefore changed banks. I have used 4 different banks since then, none of them offered the quality and customer service that One World Bank offered. I miss them dearly!

• S

  Samir Ahuja
  5

  This bank has great service and employees.

• D

  Damon Washington
  5

  Just a great bank with great people and great customer service