Omega Federal Credit Union (North Hills) Siebert Rd, Pittsburgh

Omega Federal Credit Union (North Hills) Reviews

• J

  Justin Cercone
  5

  This is not only the best credit union/banking institution I've ever joined, but also one of the best environments as far as professionalism, integrity, employees who care not also about you and your account but also your family, pets, and loved ones as well, sometimes they get very busy and have somewhat of a line but show me a bank that hasn't! : Love the remodeling and love personable service.

  Response from the owner

  THANK YOU!!

• I

  India Anderson
  2

  I’ve been banking with OMEGA FCU for decades now. The customer service here has gone down tremendously. Shane, whatever position he holds, is truly an unprofessional representative. Sir, if you don’t want (or actually know how) to work in customer service — don’t.

  Response from the owner

  We apologize for any issues you may have had India. We strive to give our members the best customer service we can and will look into this matter. Thank you for your existing and continued membership with OMEGA.

• N

  Nia Miller
  2

  Ever since they upgraded to this new system they never answer the phone. You can RARELY get in touch with anyone. You literally have to now go to the bank to talk to anyone. This is ridiculous.

  Response from the owner

  We apologize for the inconvenience Nia. We are experiencing more calls then we are used to since the system conversion as our members are still learning how it works on their end. If you do have issues contacting us via 412-369-3800 ext. 706 for our Member Service Representative you can login to your online banking and message us there with any issues you may have.

• K

  KW S
  2

  I’ve been a customer for years, and they are generally acceptable. Nothing special, but no real issues other than a lack of modern banking amenities. But I recently called to get some information about a home equity loan, and was treated like an inconvenience or annoyance. There are literally dozens of banks and credit unions in the city. You need to give your members more of a reason to do business with you then just ... “because”

  Response from the owner

  We are sorry if you feel that you were treated poorly when you inquired about a home equity loan. We pride ourselves on excellent member service and if you received anything less than that then please accept our sincerest apologies. If you would like to go over the details of your experience so that we can research it further to determine exactly what happened please reach out to our VP of Membership directly at 412-369-3515

• L

  Lorenzo LorSav
  1

  I just went there to deposit check as I am member of the other credit union and they sent me there as mine is out of state. Not sure what happened but teller must had a bad day and I experienced probably the rudest teller in my life. I sucked it up listening her lecturing me something i am doing first time and what should i do. Will not come here back again

  Response from the owner

  Hi Lorenzo. We do apologize if you had a negative experience with one of our member service representatives at our North Hills branch. We do pride ourselves on providing excellent member services to not only our OMEGA members, but those who use our branches to perform shared branching transactions as you were. Please know we will look into your complaint and address it with the appropriate person at this branch. We appreciate you taking the time to bring your experience to our attention.

• r

  ron leone
  1

  Head teller Jennifer was rude very unprofessional I was attack by her for not waiting for her to call me in line when i was the only one in line and 3 tellers were open no one was taking care of a customers i was the only person in the bank beside the people who work there at 3 oclock in the afternoon, I approached her first and she said to me "next time you wait to be called on before i will wait on you" then when she said what do you want how can i help you ? when i question her attitude she became very defensive i asked for the manger and she told me she was the head teller i ask for the manager of the bank and she would not give to me their name then so i asked for my cash back and deposited it with another teller and reported it to the manager after i was given her name of the by the other teller and then I spoke to the bank manager i have a been a customer for over 10 years or more i will definitely will not return to this bank as long as this person works there because there are many banks that i can do business so beware of the attitude at this bank location and the customer service that they allow this to be toward their customers

  Response from the owner

  Dear Ron, I am sorry to learn about your negative interaction with one of our staff. I understand how frustrating this must have been for you. We value our customers' experience, and this should not have happened. I will relay this message to the correct member service management. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely and friendly manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments. Warm Regards, Jason Member Services Dept.

• J

  Jeanie Zadrozny
  5

  When I needed fast service and the best results OMEGA came through for me. I did not have time to search - only the time to make a loan request at 9 am and it was completed by 12:00 noon. My loan officer was attentive and understood my request. I have recommended OMEGA to friends and I will be a grateful customer for many years to come. Thank you OMEGA!

  Response from the owner

  Thank you for the review Jeanie! We pride ourselves on our quick turn around time on loan applications and fulfilling our members needs. We are happy to be your Credit Union now and for years to come!

• C

  Chris Klos
  1

  I've been satisfied, not happy, with this credit union until today. I had a few transactions come through that overdrew my account, even though three out of four transactions were fine, and the NSF fee is actually what overdrew it! When I called, the teller manager gave me the old "we have no control of when these transactions hit, and we cannot refund anything except one NSF fee". Meanwhile, only one of the transactions, an auto pay, actually overdrew me. The other ones came through in real-time a day prior with a positive balance. I NEVER EVEN AGREED TO ALLOW MY ACCOUNT TO BE OVERDRAWN IN THE FIRST PLACE, WHICH IS FEDERAL LAW NOW. This all should've never even occurred. So much for the "credit union difference". They use the same excuse as the corporate banks: "We can't refund anything!". Bull!! I'll be taking my accounts elsewhere, including a mortgage in the near future. Lesson of the day: Your credit union can take your account negative with NSF fees, then claim you did since they can't tell when the transactions will hit! Hmm, banking is pretty quick nowadays I thought... Remember when PNC was involved in a class-action over similar claims?

  Response from the owner

  Good Morning Chris, Let me first say that I certainly understand that you are frustrated that your account was overdrawn. I have looked into this matter for you and I do see that there were several transactions that posted when you did not have the funds available in your account to cover them. The reason these items were allowed to go through is because you opted your debit card in for overdraft protection, this is an option with your debit card and it can be opted out at anytime. If you would like to do that simply call us at 412-369-3800 to request this. I do show that we were able to refund one of the fees for you as a courtesy. We do offer an overdraft protection line of credit to help prevent these situations from happening. If you would be interested in applying for this protection simply give us a call and we can take your application right over the phone in just a few minutes. Sincerely, OMEGA FCU Member Services

• W

  Walter J - TLMA
  5

  I have been a member for over 20 years and they have been very helpful and member focused the whole time. Started the kids savings accounts with their help. No fee checking accounts with overdraft protection and I can go to almost any other credit union to do banking makes it a no brainier to stay with them the next 2౦+ years! Walter J

  Response from the owner

  THANK YOU WALTER! We appreciate your positive feedback. It's nice to hear long term happy members express their love for OMEGA. Cheers to another 20 years of being an amazing member!

• K

  Kaitlin F
  1

  The "customer service" in this branch is horrific. Rude, condescending tellers who clearly could care less about actually helping people. The funny thing is I'm relocating from out of state and searching for a new credit union to park my $800,000+ Thank you for making it an easy choice to never, ever do business here again!

  Response from the owner

  Dear Kaitlin, I am sorry to learn about your negative interaction with one of our staff. I understand how frustrating this must have been for you. We value our customers' experience, and this should not have happened. I will relay this message to the correct member service management. I appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely and friendly manner, and I apologize for the inconvenience this has caused. Please let us know if you have any additional questions, concerns, or comments. Warm Regards, Jason Member Services Dept.