Old Second National Bank N Orchard Rd, Aurora

Old Second National Bank Reviews

• N

  Nancy Wyatt
  5

  Always helpful and friendly service whether in person, drive-thru, or by phone. From the Tellers to Personal Bankers to the Branch Manager, each give that personal service that you want from a hometown bank. Thank you Orchard O2!

  Response from the owner

  Thank you, Nancy, for taking the time to leave a review! Looking forward to seeing you in future!

• M

  Melissa Castrovillo
  1

  I do not normally leave reviews, but this needs to be told. On the 9th I had to request a new card due to fraudulent charges and was told a new card will arrive in 3 to 5 business days. I call the following week since the card did not arrive and ask if they can overnight, but was told it would be a charge. After waiting another week, I transferred accounts to a new bank entirely. My card just arrived today...and I noticed it was not mailed until the 15th!!! That's 6 days later than my initial request! Worst customer service ever!!

  Response from the owner

  Melissa, thank you for taking the time to leave a review. Someone will try to reach out to you.

• W

  Whack Otoole
  5

  Outstanding personalized service from Lidia at the Orchard Rd Aurora branch. She has a service first approach to all our interactions.

  Response from the owner

  Thank you so much for taking the time to leave a review. We will pass along!

• A

  Andrea Skaggs
  5

  I use the drive thru weekly and the staff are all so friendly and nice. It makes my week to see such pleasant people.

  Response from the owner

  Thanks, Andrea! So happy to hear your experience and looking forward to seeing you in the drive-thru in the future!

• O

  Olivia Martinez
  5

  Staff is amazing Lidia Ruiz always so helpful so was Lucy Heer

  Response from the owner

  Thanks for your feedback, Olivia! We will be sure to pass along!