Old National Bank Thompson Ave E Ste A Ste A, West St Paul

Old National Bank Reviews

• g

  gjsmith77
  5

  I love banking here! I occasionally use the lobby and the staff is always friendly, helpful and you get through quickly. I mostly use the drive up tellers where Meaghan and/or Amanda are always quick with a smile and greet me by name. They are always very helpful, courteous, knowledgeable, accurate and prompt with their service getting cars through quickly while still being attentive and friendly. It helps make banking a very pleasant experience and my Chihuahua Gracie loves seeing them too. Thanks for all you do and I have and will continue to recommend Old National Bank to everyone.

  Response from the owner

  Thank you for your review. We appreciate the positive feedback.

• C

  Collin Gibbs (Riphphque)
  1

  OLD NATIONAL BANK SUCKS. ON deserves one star. If they were still Anchor, this would be a five star review. The staff at this location is excellent, but you can’t even call the branch directly anymore. I have spent the last 24hrs+ trying to get my card activated. They have only been able to tell me to try and reset a pin, and keep me on hold for egregious amounts of time. So here I sit in a gas station parking lot with a near empty gas tank, waiting to be able to spend my money that is sitting there doing nothing. UPDATE: as I type, my representative finally came back. He told me his supervisor could call me on Monday!! This is the worst banking experience I’ve ever had. Terrible merger.

  Response from the owner

  Colin, we apologize for the inconvenience caused by high call volume and longer hold times during this time. We recognize your frustration and appreciate your feedback. We will share it with our team.

• S

  Shawn Murphy
  1

  I just shut my savings account down at this bank after having it in the same building for 37 years. I started it when it was first national of West Saint Paul, then they moved to anchor Bank, and for the past few months it has been old national bank. Four months ago they started taking five dollars out of my savings account each month for a dormant account. Apparently you are required to remove money from your savings account each month or they will steal five dollars from you. You can deposit, but apparently a bank deposit doesn’t count towards a dormant account. When I tried to drive there in person the bank was closed due to weather, even though every other bank in town was open last week. We trust our banks to be depositories of our savings, clearly this one should not be trusted. I’m a big believer in loyalty, but this is just a shameful place to do business. Buyer beware.

  Response from the owner

  We appreciate you making us aware of your feedback. If you would like to discuss your concerns, we're here to help. Please contact us at 1-800-731-2265 or via email at [email protected].

• D

  Dawn Martin
  5

  Just went through drive through after hours to make a deposit.

• M

  Matt Steinhoff
  1

  I've had to get more debit cards replaced because of "fraud" than necessary. You find out that it's been flagged while being in line at a store. Not at all embarrassing. Of course you have to wait now for 7-10 days to get your new card. This time, it'll be 30 days tomorrow since I've been able to use a debit card. Considering every company wants you to pay online now days, this is beyond unacceptable. I asked them to rush another one last week. They said they'll check into it. They didn't, nor did they let me know. The teller told me today that they didn't and it'd be a $50 charge to me. Terrible customer service

  Response from the owner

  We apologize for the inconvenience, and will work with you to get this situation taken care of. In the meantime, feel free to reach out to Bank Manager Christina Ortiz at (651) 554-3482.

• S

  Steve Balsimo
  1

  I will be begin the tedious process of changing my several accounts with this bank on tuesday. If it weren't for the holiday weekend I would have done this already.. After finally being able to walk myself through their online banking setup which is a mess and a long way away from being used friendly. I. see multiple overdraft fees when I clearly have.a possitive balance. To me it looks like direct deposit from my job doesn't reflect on my account until the following day. I like to have my money on payday. Unfortunately my wife also has already had to go into the bank and correct mistakes made by the bank and the terrible online banking setup. I warn any new people to stay away and am also curious how many accounts they have already lost because of the many problems they are causing customers. Very dissatisfied and not excited about having to even deal with them on Tuesday..

  Response from the owner

  Thank you for making us aware of your situation, and we appreciate your feedback. If you would like to discuss your concerns, we are available to assist you Monday-Friday 7am – 7pm and Saturday 7am – 2pm CT at 1-800-731-2265. Or you may email us at [email protected].

• J

  Jkobski
  1

  they buy out a well oiled machine and they don't even answer their phones? I'm trying to set up ACH for my company and it's now almost 2 pm. I'm going to have to call my guys and tell them I'm sorry but there's nothing I can do?? I'm honestly speechless. to see such disorganization, lack of concern, it's a joke. we went with anchor because they were a smaller bank who could give our company the attention it needs. and in one day they've screwed me completely.

  Response from the owner

  Jake, we apologize for the inconvenience. We are experiencing higher call volume and longer hold times during this time. We understand your frustration and will share with our team.

• N

  Nathan Perkins
  5

  Very respectful and helpful employees that work there. I would recommend this bank to others

• M

  Mark Esslinger
  5

  Anchor is a great neighborhood band with personalize service. Also good for businesses.

• O

  Owatonna HS Bpa
  5

  My organization banks with Old National (and Anchor). Old National's new mobile platform makes banking easy, and when I need to visit the branch it is always a good experience!

  Response from the owner

  We're glad to hear that, and thank you for sharing. We will pass this along to our team.