Old National Bank S Main St, South Bend

Old National Bank Reviews

• M

  Mxtt Beats
  1

  This is the worst experience I have ever had with a bank. I got approved for a credit card around 2 months ago and they withdrew $300 from my account. I have still not received the card. I’ve called the customer service line 4 times now. The 1st time I verified my address and they told me to wait a few more days, although it had already been 2 weeks. The 2nd time I called I verified my address (again) and they told me someone forgot to put a stamp on the envelope and it was mailed back to them. So they sent out a new card (another 7-10 business days) about 2 weeks went by and still no card. I called, verified my address (for the 3rd time now) and they told me to wait a few more days. Today is the 4th time I have called behold they have an incorrect address for me EVEN THOUGH I HAVE VERIFIED IT 3 times over the past 2 months. So today they sent me out another card, another 7-10 days, and I am losing faith that I will ever receive it. I asked how I would be refunded my $300 if it doesn’t show up this time and get this they will “mail” me a check. MY ENTIRE ISSUE IS THAT THEY CANT EVEN CANT EVEN MAIL ME A CREDIT CARD. STAY AWAY! STAY FAR AWAY!

  Response from the owner

  We apologize for the inconvenience. We're here to help. You can make an appointment to meet with your banker in person. Or give us a call at 1-800-731-2265 and request escalated assistance.

• E

  Emily Sowder
  1

  Paid my car loan off in full 2 years early and they won’t stop my payments automatically. Now, I will either end up going my old monthly amount until I get the form by mail to sign and send back or call my real bank and begin their stop payment process, which will cost me a fee of $50. So to keep my money I have to pay or wait forever to get reimbursed for the money they don’t need to take out because my loan balance is zero. I tried to get them to send me this stop payment form via email so I could get this done before the 15th (7 days from now), but they won’t do that for security reasons. Just stop my payments when I don’t owe you anything. Makes logical sense. Thank goodness your not my bank. I will never do business with you again.

  Response from the owner

  We appreciate you making us aware of your experience. If you would like to discuss this issue, please email us at [email protected] or call our Client Care team at 1-800-731-2265.

• J

  Jay
  1

  Wow, just called to ask a simple question and intended on asking another but I was promptly hung up without a word after I was answered. No wonder your rating is so bad. Funny thing, my 5 seconds of interaction with your rude employee told me all I need to know. I would suggest avoiding this joke of an establishment.

  Response from the owner

  Hi Jay, we appreciate you sharing your experience. This doesn't sound like the high level of customer service we strive to provide. If there is anything more we can do, please stop by any banking center or call 1-800-731-2265.

• D

  Douglas Cuskaden
  1

  worst bank ever... don't waste your time here...bad business

• B

  Boyd Services
  5

  Great Place to do business.....they have my trust.

  Response from the owner

  Thank you for your feedback, we appreciate it.