OceanFirst Bank Atlantic Ave, Atlantic City

OceanFirst Bank Reviews

• P

  Pablo Santiago
  5

  Ive been with this bank since it took over Sun Bank. The reason is the staff. Alejandra Torres, Tracy, Maria, Arnesha, Kelly, Raina and many more staff that I forgot or don’t know they’re names. No Matter, they always remember mine. Awesome bank overall. Don’t change a thing. I feel like a VIP when I arrive. Great work! God Bless.

  Response from the owner

  Pablo: We are so happy to hear you had such a great experience! We work hard to exceed your expectations, and we appreciate your taking the time to share your opinions with us. We look forward to seeing and serving you again soon.

• M

  Mike Smith
  1

  Terrible bank experience. Came into open new account. Branch manager was extremely rude . Told me she would have to investigate me on the computer first like I was a criminal. I went to pnc bank and was treated with respect and had a lovely experience. Do not bank here. They profile people !

  Response from the owner

  We are sorry that your experience at Atlantic City didn’t match your expectations. We wish you the best in the future.

• E

  Estefany T.
  1

  This new staff is horrible they’re extremely rude. I came on Saturday manager told me she could not help me because she does not enough authority. Came back month later the lady in the front desk. I believe her name is Veronica told me to move back when I was in line didn’t say Hi how are you just yelled move. I been thinking about closing my account because how extremely condescending they act on top of all that you can’t do deposit through the ATM. I don’t understand why they act this way even though the drive thru I’m basically out the door.

  Response from the owner

  Esthefany, we apologize that our service did not meet your expectations. We set a high standard for ourselves and we are truly sorry to hear you did not have a positive interaction with us. Please call our Atlantic City Branch at 1.888.623.2633, extension 4337 to discuss the issue at your earliest convenience. We look forward to hearing from you, and we’d greatly appreciate the opportunity to improve your future experiences with us.

• T

  Tony Nelson
  5

  I’ve been with OceanFirst since they were Cape Bank on Pacific Avenue in Atlantic City. Everybody there was so nice all the time. Keisha has always been there for me when I had a problem whether it was small or big. Her and her staff always answered questions fully completely and honestly while being very informative to my situation. I can’t see you having another Bank of any branch other than where Keisha and coworkers work. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

  Response from the owner

  Thank you for leaving such a thoughtful review Tony Nelson. We are incredibly grateful that you took the time to leave us this note. Its customers like you that make our job great. We look forward to serving you again.

• S

  Sonyha Duenas
  1

  I had to go back to my car because my ID’s didn’t have my current name. There was three floor representatives and only one seemed to be working at the time. Waited about 10 minutes for assistance prior to being called and another 6 once I got back. To be told after waiting that they require a Nj state ID. I could have been told that from the start. I took my business to Wells Fargo, GREAT CUSTOMER SERVICE might I add... wait was 2 minutes and 8 minutes later I was done. Great service.

  Response from the owner

  We are so sorry for not responding to your review earlier. Sonyha Duenas, we're extremely sorry that you faced such difficulties. We apologize for any inconvenience you may have had, and we will do everything we can to ensure that you have a positive experience with us in the future. If you have any additional questions or comments, please feel free to contact us at 1.888.623-2633, extension 1397.

• D

  DUSTIN WILLIAMS
  5

  CAM & MS RONI( Deserve a gold star for The hospitality They gave me. Ms RONI Help me with all my information . The 2 of them both helpd me out next door and across the street & also with a bus ticket so I can get back home safe because I have a Walker! God-bless you guys 👍🙏🏽

  Response from the owner

  Thank you so much for your kind words, Dustin. We really appreciate you taking the time to share your experience with us—and we agree, Roni and Cam are truly a wonderful asset to our team! We count ourselves lucky to have customers like you. We look forward to seeing you again soon.

• K

  Ke'shia Williams
  5

  All staff are very nice and professional. I get acknowledged every time I come in the door by people sitting at the desk. All transactions are quick and smooth. OceanFirst Atlantic City is excellent!

  Response from the owner

  Thank you for leaving such a thoughtful review Ke”shia Williams. We are incredibly grateful that you took the time to leave us this note. It’s customers like you that make our job great. We look forward to serving you again.

• a

  alex lyon
  1

  Walked in to open up an account, and was told to wait before I could finish my sentence, there were 4 people at their desks doing nothing, talking to each outher. After waiting ten minutes for them to finish their conversation a lady sat me down and asked "so what do you want" I told her I would like to open up an account and she asked what kind, not knowing exactly I started to explain what I needed, at no time did she step in to help me figure out what kind of account I needed. Finally I said that I saw online that I could open one for $25 which was all I brought with me, right away she said it was $50 which I'm not sure was even true as she started shoeing me out the door.

  Response from the owner

  Alex Lyon, we're extremely sorry about your recent experience. We apologize for any inconvenience and hope you will contact us at 1.888.623-2633, extension 4337 as soon as possible. We look forward to hearing from you, as we’d greatly appreciate the opportunity to improve your future experiences with us.

• D

  Dan Hoffman
  5

  I am not local and stopped in to use ATM and ask for directions. The staff was very helpful and pleasant and the inside of the bank was very inviting.

  Response from the owner

  Dan, thank you so much for taking the time to leave this nice review. We really appreciate it.

• J

  Joseph Mingoia
  5

  I really enjoy banking with Ocean First, customer service at the AC branch is excellent!

  Response from the owner

  Joe, thank you so much for taking the time to leave this nice review. We really appreciate your business.