OceanFirst Bank N High St, Millville

OceanFirst Bank Reviews

• G

  Grazyna Majewski
  1

  After being a customer for over 20 years, I was very disappointed today in the way I was treated when I needed service that was very important to me. Thank you for your response. I appreciate it. This situation would be all avoided if I was told from the beginning that it cannot be done. Instead, I was waiting two days for somebody to call me back. I then decided to call OceanFirst Bank’s main number and somebody told me that it is up to the branch’s discretion to order the new money.

  Response from the owner

  Grazyna, we apologize that our service did not meet your expectations. We set a high standard for ourselves and we are truly sorry to hear you did not have a positive interaction with us. I wish I could provide you with the $25 strap of new ones, but we are unable to receive them from the Federal Reserve. I did look into our ones we have on hand, and they are not new and crisp, they are quite old and wrinkled and our smallest strap denomination is $50. Again, I apologize for the inconvenience, we'd greatly appreciate the opportunity to improve your future experiences with us.

• M

  Marie Lamar Williams
  5

  Having to interact with the customer representatives at the Ocean First Bank is a very pleasant experience. The staff give clear and understandable instructions, responding as quickly as possible, and go over and beyond to keep its customer's happy. They also have a well-equipped contact center that offers a wide variety of products and services to fit my personal and professional needs.

  Response from the owner

  Marie Lamar Williams, We are so happy to hear you had such a great experience! We work hard to exceed your expectations, and we appreciate your taking the time to share your opinions with us. We look forward to seeing and serving you again soon.

• C

  Colleen Dennis
  5

  I had the most amazing experience with Ocean First Bank in Millville on Friday night. It was 6 minutes before closing and I needed to increase my limit on my debit card to make a larger then normal purchase. I spoke with Sue and she immediately took care of my situation. The service was outstanding!!! Thank you Sue!!

  Response from the owner

  Thanks for your review, very much appreciated

• D

  Dorthy Conti
  5

  I LOVE MY BANK IVE BEEN WITH OCEAN FIRST WHEN IT WAS SUN BANK N THEY KEPT THE STAFF I LOVE SUE HOFFMAN AND LYNNWOOD N LISA THESE ARE THE KIND OF PEOPLE THAT ARE MORE LIKE FRIENDS AND I TRUST THEM WITH MY FINANCIAL NEEDS. I READ SOME PEOPLE SAYING THEY ARE NOT PROFESSIONAL I SAY THE OPPOSITE. I NOT ONLY GET PROFESSIONAL HELP BUT THE STAFF ISN'T SNOBBISH THEY DONT MAKE YOU FEEL LIKE A NUMBER. I RATHER HAVE FRIENDLY SLOW SERVICE WITH PEOPLE WHO CARE, THEN GO TO A STUFFY BANK WHERE BANKS ARE TOO FAST MAKE MUSTAKES AND DONT REMEMBER MY NAME. I HIGHLY RECCOMMEND THE OCEAN FIRST MILLVILLE BRANCH OVER ALL OTHER BRANCHES N BANKS

  Response from the owner

  Dorothy, We are so happy to hear you had such a great experience! We work hard to exceed your expectations, and we appreciate your taking the time to share your opinions with us. We look forward to seeing and serving you again soon. Sue

• R

  Robert Lewis
  1

  My wife and I decided to make the Bridgeton branch our home office because we could see how professional a bank could run. The Millville branch is not professional at all.

  Response from the owner

  We are grateful for any feedback, positive or negative, and we are sorry that your experience at our Millville Branch fell short of your expectations.

• A

  Andrew Gunter
  1

  Bank teller lines inside and drive thru lanes are ungodly slow. Otherwise the staff is nice.

  Response from the owner

  Andrew, we apologize that our service did not meet your expectations. We set a high standard for ourselves and we are truly sorry to hear you did not have a positive interaction with us. Please call our Millville Branch at 1.888.623.2633, extension 2561to discuss the issue at your earliest convenience. We look forward to hearing from you, and we’d greatly appreciate the opportunity to improve your future experiences with us.

• M

  Melissa
  4

  New building is nice. The staff is friendly. Give them a break on Saturdays as they don't have a lot of staff working so be patient!

  Response from the owner

  Thank You for your support. Sue

• J

  Jeff Oliver
  1

  This bank stinks. Wont cash a check over $1000.00

• M

  Michael Rodriguez
  1

  Very slow in the service, it took more than an hour and bad service