OceanFirst Bank 3rd Ave, New York

OceanFirst Bank Reviews

• M

  Meg McKeon-Baker
  5

  Marisol Aviles, the branch manager, displays what GREAT customer service is all about. Very professional, knowledgeable and she handled my transaction in a matter of minutes. Meanwhile, I had spent over 10 hours (90 % on hold) over the course of several days trying to conclude my business. Perhaps SHE could offer training to your Customer Service phone line representatives. Over the course of 10 days and lots of interactions with various representatives, supervisors and technicians, I found your phone customer service absolutely abysmal & lacking. "Customer friendly" it definitely is NOT.

  Response from the owner

  Dear Mrs. McKeon-Baker, It was such a pleasure meeting you. I am so Happy I was able to assist you. Thanks so much for your review. As I mentioned I am more than happy to assist you and provide you with the excellent client service you deserve. I am here to help.

• Y

  Yermans irish box Yermans irish box
  2

  Arrived at your door on 3rd Ave 41Street 1:50pm only to find doors locked. A sign was on the the door with bank hrs also was a phone which tried to call and it’s not a working. Paid for parking here in Manhattan which was a waste of my money. Now I have to drive to the bronze branch however will check first so I don’t waste time going there too.

  Response from the owner

  Thanks for your feed back. We deeply apologize for this inconvenience. Doors are closed due to precautionary and security issue. We encourage clients to knock. We have signages in place displaying our hours of operations and phone number, which is active an working. The phone at the Lobby is not a direct phone to the Branch its for the sole purpose of ATM/ITM use.

• M

  Marie
  5

  The best customer-focused service! They always go above and beyond.

  Response from the owner

  Thank you Marie! They are a great team and are always striving to please our customers.

• M

  Marco Perez Del Cid
  5

  I've had excellent service at this branch; Maribel and Claire are outstanding!

  Response from the owner

  Marco, We are so happy to hear you had such a great experience! We work hard to exceed your expectations, and we appreciate your taking the time to share your opinions with us. We look forward to seeing and serving you again soon.

• j

  juan perez
  4

  Prompt service and everyone is so friendly! Great branch!

  Response from the owner

  Thank you so much for your review. It is my pleasure to Service you. I am Happy that you are satisfied.

• Y

  Yurie Kozack
  5

  Requested change went smoothly. Thank you.

  Response from the owner

  Thank you so much Mr. Kozack, it was such a pleasure assisting you.