OCCU | Oregon Community Credit Union Commercial St, Salem

OCCU | Oregon Community Credit Union Reviews

• S

  Sky Schroeder
  1

  I would avoid this institution if possible. They are very similar to very large banks in that you will not receive personal attention as you would at a smaller, local bank.

• A

  Anthony T
  1

  I just went to create a savings account, they have a special called the ignite account, good rates. Well they ran my credit for an installment loan. What the (*&^@#%@^%#??? I ask for no loans, nor gave them permission ( maybe in the small print ) to do such! I'm hoping to close this account before it ever opens and will never bank with them.

• S

  Stephanie Wittman
  5

  Always great experiences. The loan department is absolutely awesome, fast and easy to work with. Matt Nunez at the Eugene branch knows his stuff and make everything so easy!! Thank you for having such a educated and dedicated staff to service us members!

• J

  Jim Buxton
  5

  ....called in on the spur of the moment 2-15-2017 to check The balance on my RV loan without me having my account or ID number.....customer service found my account, my balance & interest paid for last year with a minimum of trouble in about 3-5 minutes with utmost courtesy. ....I like dealing with this establishment because I can tell they appreciate me in the kind manner in which my problem was managed .....thank you customer service.....

• C

  Chloe Vignola
  3

  The local Salem branch is full of nice people. Unfortunately, I have had multiple issues with customer service / speaking on the phone with their company including setting up auto-pay, closing my debit account, and errors when trying to transfer funds from one bank to OCCU. Their online credit card system is not very user-friendly, at least compared to other banks I have used and it is unfortunate they do not have a mobile app for their credit card services. In person, they are friendly and helpful, eager to sign you up for loans / credit cards. Unfortunately, otherwise, they lag behind in technology and over the phone customer service ( the "1-800" numbers, not the actual local banks.) Hm.

• J

  Jacob Pritt
  5

  Absolutely love this Credit Union! Great people and Great service! Wish they wouldn't have moved here but will stay with them forever!

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  Ivan Hernandez
  1

  The worst phone or online service, it took me about 17 calls to be able to get assistance to make a payment. The Low interest rate was not worth the stress.

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  Crystal Romero
  4

  Never had any issues with this bank. Super friendly people, new location is spiffy, and yes the ATM is advancing. but 4 instead of 5 stars because that parking lot is tight! Small turns and heavy traffic flow. Yike.

• R

  Right On
  1

  Very deceptive in my view, it appeared that you could apply for account on-line , didn't tell you that you would have to fax or email copies of redundant ID proofs and all the hoops that you would need to jump until after they got your info, plus I felt like I was bugging them seeking help. I would not recommended. ** Update** look at their BS response below. This is the type of stuff that ticks me off. Let me be 100% clear, this credit union threw away my business, due to their uncaring attitude and ignorance of basic security protocol, like wanting me to send irrelevant, yet sensitive info via email. If you have my up to date passport and DL and many other mail proofs, you dont need me to email you a photo of my SS card , especially considering its just a number on a flimsy card that can be photo shopped in two seconds! Its as if they lack basic common sense because they don't appear to care enough to think. Think twice before you trust these people with your life, ID, family and money !!

• J

  Justin Adkins
  1

  Poor customer service. They sell really expensive high pressure GAP insurance and could care less about the customer experience. I'd suggest a different credit union as there are many to choose from.