NW Plus CU 271st St, Stanwood

NW Plus CU Reviews

• J

  Jody Estrada
  1

  The gal that tried to help me didn't know anything about opening a LLC checking account, and after filling out all the paperwork she told me I couldn't open the account because two of the three members live out of state. I tried to work with them once before with an estate account, and they didn't know how to do that either, but managed to get it open. However we never got the checks or debit card we ordered. Ended up closing the account and going somewhere else. Disappointed that the only thing they seem to be able to handle is simple checking and savings, and I'm not sure I would even trust them with that. It was so disappointing, frustrating, and total waste of time.

  Response from the owner

  Jody, We are sorry to hear that this was your experience. While we are disappointed to hear that you were not satisfied with the service we provided, we are thankful for your insight and the opportunity to address it. We would like to get more information from you if you’d be willing to share. Please call us at 425-297-1000 ext. 1085 so we can discuss it further.

• G

  Geoff Tus
  1

  Phone number is not branch specific. Totally shows you how down to earth this company is. Just another screw over the local guy organization masquerading as a group that is out for the local guy. Here is a thought... stop being like everyone else and have a direct line to each branch and have a real human answer. Those are the companies that ACTUALLY care and the ones I do business with. Automated systems and generic phone numbers are a BIG turn off.

  Response from the owner

  Hello Geoff, Thank you for your feedback, we are always trying to improve our member service. We do have one central phone line, however the option to be directed to a specific branch is available within the automated system and that line will ring directly to the staff at your designated branch.

• L

  Leslie Macias
  5

  Shelley at the Stanwood branch is always very helpful and thorough. She pays particular attention to detail.

  Response from the owner

  Thank you, Leslie! We think Shelley is pretty great too! We appreciate your feedback.

• D

  Donna Pioli
  5

  Very good, they spend time with you if you are having a problem . Wine are very happy with this bank.

  Response from the owner

  Thanks for the 5 star review.

• Z

  Zachary Pope
  5

  Awesome service, can't say enough about how great this bank is. They are always willing to go the extra mile.

• N

  NAH
  1

  No Atm and very limited ways to deposit cash. Many automated fees.

• A

  Albert Potterf
  5

  Been with these people for a lot of years! Always have been helpful and fair!!