Northwest Community Credit Union Gateway St, Springfield

Northwest Community Credit Union Reviews

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  Maria Gonzalez
  1

  Worst bank they have fees for ever single thing . Fees & more fees, The tellers straight up lie to you one tells you one thing the other another thing lies and more lies. Fees & fees. Couple months back I wasnt able to access my account or balance for days and what did We got nothing a least a $5 of courtesy but nope. But as soon you ask them for something fees& more fees. Dont not recommended so much for “community bank” I will stick to a big bank from now on.

  Response from the owner

  Hi Maria - I understand your frustration and appreciate you letting us know about your experience. We do our best to extend every possible consideration and solution we can find in challenging circumstances. I have passed your experience and feedback onto our management team.

• R

  Ryan Miras
  1

  I just can’t imagine they are still in business. Just waiting till the first of the year to move my business accounts to a new bank. I truly hope they either change leadership or close their doors. “Credit union” code for bank. Same fees and sometimes more. Straight garbage from top to bottom

  Response from the owner

  Ryan, I'm sorry to hear that you're not happy. Thank you for taking the time to let us know. If you have any additional or specific feedback, please email us at [email protected] so we can pass it along to our management teams.

• J

  Jimmy Clyde
  5

  As far as I know, if you bank here and refer your friend to open a savings? acct, they GIVE you BOTH $50!! $50 for you, then $50 for your friend!! Ask for some refer-a-friend cards. <update> I did this recently and here's the specifics: [New member must have I.D., a valid ssn, and be prepared to temporarily deposit $50 (when you get your checking/debit card you can immediately withdraw $90 from your $50, leaving $10 in to maintain membership, which you get back when closing your account)] They don't have any financial penalties for not keeping a minimum balance. Some banks charge you $20 a month for not keeping $200 at all times.

  Response from the owner

  Thank you for sharing your experience, Jimmy! We take great pride in our customer service. Let us know if we can help answer any questions for you in the future.

• E

  ENRGZR mike555ro
  1

  I've decided this bank is for an older generation than me, and I'm 45 so I really don't think they're getting it and I don't see myself here very much longer. they just brought back extra fees when all other places are getting rid of them as one example.

  Response from the owner

  Hello - Thank you for giving us that feedback. We'd like to hear more about your experience and the fees you mention here. Please reach out to us at [email protected].

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  candice
  1

  Horrible bank. No help with fraud, they haven't been helpful with a legitimate fraud claim twice. Stay far away. Worst credit union ever

  Response from the owner

  Thank you for sharing your frustration. I've shared your feedback with our fraud management team. If you believe a transaction is fraud you should contact our fraud team. For fraud on your debit card, call (800) 452-9515, option 2. Or call (541) 744-9500 directly. For fraud on your credit card, call (844) 267-2735.

• S

  Steven Wilson
  1

  Worst credit union I have ever banked with. We moved most of our business accounts to another bank, thank god. But we had a couple small accounts left. I closed one last summer and they have no online access to statements. When I requested a statement they told me it would be a $25 research fee and minimum hourly rate for a statement about 9 months old. Chase keeps these online for 7 years.

  Response from the owner

  Hi Steven - Thank you for sharing your frustration and giving us that feedback. I've passed it on to our management team.

• J

  Jeff
  5

  Northwest Community Credit Union is one of the BEAT financial Institutions I have ever used for all my Banking & Finance Needs!! They are Very Customer Service Oriented and it is Obvious from Your first step into the Credit Union by the way You are Acknowledged, Greeted and made to feel instantly Welcome as part The Membership Family! All of the Employees are friendly and well trained and are always listening to your personal needs in order to best ,service all your banking needs.

  Response from the owner

  Hi Jeff - Thank you for the kind words and the great feedback. We take pride in helping out members. Let us know if we can help answer any questions for you in the future.

• W

  Woodstock Tramp
  1

  Scams just like the banking system. Overdraft fees given for pending charges when cash is deposited before it post. Then charging another overdraft fee for the previous overdraft fee taking the account negative. These crooks are just as bad as the shady banks

  Response from the owner

  Hello - Thank you for letting us know about your experience and giving us that feedback. We do our best to extend every possible consideration and solution we can find in challenging circumstances. I have passed your experience and feedback onto our management team.

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  David Ploetz
  1

  I will be cancelling my membership with them asap. And will be leaving reviews wherever I can. I have been a loyal member to this credit union for over 5 years now. And like most people I have struggled financially with our current economy, I just received an offer for a new job that would change my life and the lives of my family. But the job would require I get a new car, so I applied for a loan as a last ditch effort through them and the underwriter can't even call me himself to ask about the odd circumstances like my new company paying for a portion of the car, the income behind it, etc etc. This is not credit union that has the community at heart, they just want to keep your money in their accounts. And this is not the first time in which I've had an issue with them

  Response from the owner

  Hi, David. I'm sorry to hear you're unhappy! I'll forward your feedback to our managers. We appreciate your input and would be interested in knowing more: you can email us at [email protected] if you have more feedback on how we can improve.

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  Craig Finnerty
  1

  Terrible business practices and they treat their employees like garbage.

  Response from the owner

  Thank you for taking the time to share your experience with us. We are committed to honoring the dignity of each member we serve. We encourage employees to talk to their managers or People & Development if they have any concerns.