Northwest Bank Liberty St, Erie

Northwest Bank Reviews

• R

  Richard M
  1

  I needed a statement of balance on the mortgage for my second home held by this bank in order to refinance my first home. The agent I spoke to initially refused to send it to me and, after repeated phone calls someone finally did send it but they did not send the proper form electronically, instead I had to wait for snail mail. Except for the excellent work of an agent at.the bank I was refinancing my first home with the deal would have fell though and I would have ended up paying a higher rate. Absolutely do not deal with this bank! They will let you down when you need them the most.

• S

  Savanah Rosthauser
  5

  I call this bank often with any issues I have, and they have always been kinder and more helpful than any location I have dealt with before. Recently, Sam (above and beyond in his excellent customer service) helped with my panic and everything went smoothly! I highly recommend this location even if you had issues at other Northwest Banks.

• T

  Traci Marie
  4

  Sometimes very slow drive through in Erie. No one can go inside, their drive-through is busy a lot. Going inside works much better. Help with special issues is always timely.

• b

  betty riolo
  5

  I am surprised at negative comments. I have never had a bad experience with this bank. They are always friendly and assist me with my questions with pleasant attitudes always.

• B

  Barbara Murphy
  1

  Turned in husband's safety deposit box and had to pay for whole year, even after I explained I was recovering from surgery and could not get here to turn in the keys.

• S

  Stacie Reynoso
  2

  Slowest place. Drivethru is so slow...they should hire more ppl to make it faster what ashame

• M

  Meghan Anaya
  2

  Some of their policies are VERY inconvenient. Have more trust in your customers.

• J

  Justin Friend
  1

  ATMs are always out of order and the bank manager at the Liberty branch is a pompus, abrasive clown.

• M

  Michael Boetger
  1

  HIRE PEOPLE . The slowest archaic banking out there. Wish I would've mortgaged somewhere else .

• M

  Mark Wagner
  5

  Very friendly staff. Lower wait times (it seems)