Northland Area Federal Credit Union W Main St, Gaylord

Northland Area Federal Credit Union Reviews

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  Hannah Techel
  5

  The best credit union, hands down! I use them for my personal banking, loans, as well as business banking and commercial loans. I value their relationship and helpfulness. And their manager Judy is the BEST! Keep up the great work!

  Response from the owner

  Thank you for the great review. We always enjoy hearing what our members have to say, Hannah Techel! We’re glad we could be of service and appreciate the kind words! We look forward to serving you in the future.

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  Nicole Bradstreet
  5

  I can not say enough good things about NAFCU. I have business and personal accounts here. I started banking here just after they opened the Gaylord office. I’m self employed and applied for a car loan at my own credit union where I had accounts since I was 5 years old. They turned me down and accused me of having fraudulent tax returns because I showed income. Lol I went to northland and walked out with a check for my new used car in 30 minutes. I then moved all of my accounts out of the other credit union and out of another bank in town. NAFCU is truly a partner in my business and In our family. We are so grateful for their common sense approach to lending and their high level of customer service that is personalized in the branch! Thank you guys!!!

  Response from the owner

  Hi Nicole, thank you for this amazing review. We love to hear when we've made our members happy. We know you have choices and we are really thankful that you chose Northland.

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  Marilyn Chatterton
  2

  I have been with this bank a few years. In bank customer service is good. Here are the numerous problems I have had. Nearly impossible to get all banking information online and while the pandemic is going on, this is crucial. I am in the process of switching banks because of better banking incentives and better online service elsewhere. When I call the number for this bank, it inevitably has me hang up and call other numbers. Switching banks for direct deposit was not easy either. Waited on phone for 45 minutes with who I needed to switch deposit info for just to find out there are more numbers in front of my account # that they neglect to put online, in your mobile app, or anywhere else unless you call them. I would give them one star but like I said, in bank customer service is good.

  Response from the owner

  Marilyn, We value your input and are sincerely sorry that your experience was negative. Your comments will be directed to senior leadership for consideration. Thank you for taking the time to give Northland a review.

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  Justin moore
  1

  Very unprofessional. Calling clients names and humiliating them. Trashy heavy set big mouth woman with red head stay away from for your own benefit. I'll be following up with corporate as well.

  Response from the owner

  Justin, thank you for taking the time to give us a review. Your feedback is important. We really want to make a positive difference for our members and are sincerely sorry your experience at Northland was unsatisfactory. Please give us a call at 989-739-1401 if there is anything we can do to make this better for you.

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  Kaylee Hickey
  5

  Exceptional staff that goes above and beyond. Creates bonds with locals and even visitors of other branches. Transactions are always completed in a timely manner.

  Response from the owner

  Thank you Kaylee for that important feedback. It's our highest aspiration to provide you our member with exceptional service.

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  Heather K
  5

  The staff are friendly and always greet me by name. They are patient as well and will answer any question I may have.

  Response from the owner

  Hi Heather! Thank you for that great feedback and for choosing Northland for your credit union.

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  Ken Ackerman
  1

  Can't get important information such a Unless bank

  Response from the owner

  Hi Ken, I'm sorry you've had a negative experience. We take education and communication very seriously. Please give us a call at 989-739-1401 so that we can get your questions answered.