Northland Area Federal Credit Union W Huron Rd, Au Gres

Northland Area Federal Credit Union Reviews

• T

  Tracy Colodny
  1

  Called to get a bank statement emailed the lady was rude and said I would have to pick it up..I live in Bay City and at $5.19 a gallon for gas I'm not driving to AuGres which is the closest branch to me ..I need to this paper it's important I also keep this account open because my parents live in Oscoda...

  Response from the owner

  Hi Tracy, I am sorry you have had a negative experience. We will have a contact center agent contact you to complete your request.

• j

  jessicasapp22
  1

  First of all little history I had an account here about 14 years ago loved it. Returned to this bank in person to open a business account, they were excessively rude during my encounter in the branch I talked with 3 people including two managers. We are in the 21st century they demanded I have hard copies of business documents that could be easily emailed due to the IRS emailing them to me in the first place and held on a google drive we’re in a pandemic the IRS is taking months to mail out hard copies of documents.I kindly let them know I don’t have the paper copies that come in the mail. Response well we can’t help you. I said every other bank will assist me in setting up this account with these documents so I will take my business elsewhere, that I did. I signed up with another credit union fully online didn’t even have to go into a branch and they were very friendly. Bottom line rude people and poor customer service will not get anyone anywhere in this market.

• J

  Jessica Ruiz
  1

  Employees at this branch are unnecessarily rude! It has been my personal experience 9 times out 10 and several of my family and friends have shared similar feelings. :/ A little respect and kindness go a long way ... unfortunately not here. Choose a different credit union or bank. Edited: to let you know that I did call there and the girl I spoke with was very respectful however, it was not her wrong doing and I’m sure nothing will be done to change the attitude of the employees at this particular branch. Thanks anyway.

  Response from the owner

  Jessica, we are sorry this has been your experience. We take member service very seriously. Please give us a call at 989-739-1401. We would like an opportunity to work toward ensuring that we are providing you our member the very best service.

• H

  Holly Hudson
  1

  No option to deposit at ATM??? Never had an ATM not have this option..

  Response from the owner

  Hi Holly, We are sorry you are unhappy with your experience at our ATM. We do not have depository ATM’s at all branch locations. Our depository ATM’s are located at the following Northland branch locations: Tawas, Oscoda, Alpena, West Branch, Gaylord, and Grayling.