Northland Area Federal Credit Union Greenwood Rd, Prescott

Northland Area Federal Credit Union Reviews

• J

  Joanna Ervin
  1

  I'm pretty sure I have a tattoo on my forehead that says my mom just passed so please give me a hard time! Had to go to the bank today where my mom & I have a joint account. Had to deposit some money to pay some of her bills. As soon as the lady sees that it's me very snooty says you know you need to close this account out. Ok, so this is the same lady I gave the death certificate to and she told me I have 6 months to close it and after the deal with Spectrum given me a hard time on getting a final bill my fuse is short. I said I know I have 6 months & it's only been a month in a half and I'm trying my best to get everything taken care of. I'm still waiting for final bills. She rolls her eyes at me and said the only thing I see coming out of your account is a bunch of places you been eating at! At this point the lady (Brenda Bates) is very lucky there is a counter between us. I told her it's none of her business what's coming out of my account. Her job is to take my deposit and give me a receipt and not a hard. She then throws my licenses at me. Rude, unprofessional, & lacks customer service!

  Response from the owner

  Joanna, thank you for taking the time to give us a review. These help us to do better. We are very sorry to hear that you had a negative experience at Northland. A manager will be reaching out to you today to discuss this matter further.

• C

  Christina Ritchie
  1

  They are rude to me everytime I go here. Makes me feel like a kid when I try to pull money out of my savings account. They arent very nice here. I would rather deal with the Nortland in west branch than the one in skidway. Dont understand why they hire employees with rude attitudes.

  Response from the owner

  HI Christina, I am very sorry that you have had negative experiences at our credit union. We take member service very seriously. Please call us at 989-739-1401 So that we can have an opportunity to resolve this.

• D

  Denise View
  5

  I’m greeted with smiles and very politeness.

  Response from the owner

  Hi Denise, Thank you very much for taking the time to give us a review. We also love hearing when we are making our members happy. Thank you for choosing Northland. We appreciate you.

• D

  D P
  1

  This credit union is terrible. The staff are unfriendly and rude. They pretend its a hassle you visit. Avoid Northland.

  Response from the owner

  HI DP, Again, Thank you for taking the time to offer a review. I am sorry you've had a negative experience. We take member service very seriously. Please call us at 989-739-1401 so that we can try to turn this around for you.

• D

  David Smith
  1

  Drive the extra 15 minutes to the West Branch location and thank me later. Everytime I use this location it takes forever to get anything accomplished and the tellers are usually rude.

• R

  Ryan Roupe
  5

  Absolutely love the clerks at Norrhland.. They are friendly as can be. They're eager to help with any of your banking needs.

  Response from the owner

  Wow! We just saw this but want to thank you for the kind words and for taking the time to give us a review. Thank you for choosing Northland.

• N

  Nebula Chapman
  1

  One of the workers told me tthat my account was closed making me think my taxes were not going to be deposited as. She said making me open an account elswhere in skidway lake

  Response from the owner

  I am sorry that you had a negative experience. If you would like to talk about this, please call us at 989-739-1401. We would love a chance to make it right.

• C

  Chasity Collier
  5

  They are always nice and friendly.

  Response from the owner

  Wow! Thank you for the great feedback and for taking the time to give Northland a review!

• S

  Sievert 456
  5

  Absolutly love this place, i have banked with them for about 7 years with no problems.

• A

  Ashley Kennedy
  1

  Worst mistake I've made in awhile....