Northfield Bank Irving St, Rahway

Northfield Bank Reviews

• M

  Michael M
  5

  Been a customer of Northfield for about 6 yrs now,and please be aware,Stay Far AWAY from this fraudulent Bank! I had 2 checks out on hold for reasons that was so outrageous , the 1st issue was the check I mobile deposited into my account had some type of font issue? Like really? So they found no issues and released it after a few Days,now the bigger issue,I deposited another check ,in person,cause the Northfield mobile app only allows I think around 2 thousand dollars and not a penny more which is outright horrible compared to other banks,so,they told me that the date on the check looked altered so it had a hold on it, let me explain,they gave my account a negative balance and also held money from my account that had nothing to do with that check which is %100 legit , so I was told they are going to release my funds in six days? Bottom line is they could hold your money anytime they want to a valuable customer, this is how you get treated!where to begin,I would like to thank the branch manager for fixing the issue I had the next day,and thank you for admitting that it was an error on Northfield side,with that being said, another issue just happened,I wrote my wife a check to deposit into my other account which is with a different bank,and the other bank told me that Northfield will not release the funds? So 1st Northfield put my account into a negative balance which I had no money to buy food for my new born and 3 yr old daughter,and now for the 2nd time they will not release my funds ,so therefore,I will not be able to pay my rent? When will it end Northfield? My apologies to Northfield for the 2nd issue I had,it was the other bank,also thank to Sabrina the branch manager at Northfield,very honest person. Update: I want to thank Sabrina Elson for the great customer service I've gotten for the issues I've had,she resolved all in a professional manner and I will continue to do business with Northfield Bank because of her, keep up the great work.

  Response from the owner

  Good morning, Your feedback is very important to us, thank you for taking the time to share. Per your conversation with our branch team over the weekend, a Manager will be reaching out to you today to rectify the situation.

• A

  Alina Kaminski
  5

  I have been banking with Northfield in Linden regularly and in Rahway from time to time, before they took over the Liberty Bank and before it was Axia Federal - for a total of almost 53 years. This is the only bank that I use and keep all of my money. Years ago, under Axia and even Liberty, this bank was a very personal experience with each employee knowing personally all of their customers. But it changed greatly in last several years. Each time I go inside, there are different, new to me tellers. But most of all, Northfield eliminated their Sunday openings which I utilized quite often. So it upset me a bit.

  Response from the owner

  Hello Alina, thank you for sharing your feedback. At Northfield Bank, we strive to provide the best customer service experience and we're sorry the adjusted COVID hours are affecting you. The hours were adjusted due to to COVID-19. We are still open on Saturdays from 9am to 1pm to assist you with your banking needs.