Northern Trust S Lasalle St, Chicago

Northern Trust Reviews

• C

  CherryBomb737
  4

  Original Chicago Datum #1 THIS BENCH MARK DESIGNATES THE PRIMARY DATUM FOR THE CITY OF CHICAGO. IT IS FROM THIS POINT THAT ALL HEIGHTS IN THE CITY ARE MEASURED. "THE CITY DATUM IS HEREBY ESTABLISHED AS A PLANE 17.640 FEET BELOW THE BENCH MARK CUT ON TOP OF THE BOTTOM STONE OF GRANITE BASE AT THE SOUTHEAST CORNER OF TE NORTHERN TRUST COMPANY BANK BUILDING AT THE NORTHWEST CORNER OF S. LASALLE STREET AND W. MONROE STREET. SEPTEMBER 12, 1928 MUNICIPAL CODE OF CHICAGO.

• L

  L. J.
  1

  I've had a terrible experience with Northern Trust over the last few decades. My very first experience was with an investment that never made any significant amount of money whereas the same amount, invested with David A. Noyes and Co. (now The Sanctuary Wealth), doubled in the same amount of time. Now, Northern Trust is uncommunicative and evasive about an estate that needs to be settled. Everything happens at a glacial pace, even if the estate is simple, as was my family's experience. I know my relatives have been unhappy, and now I'm experiencing the same frustrations. I would recommend The Sanctuary Wealth or Churchill instead.

• S

  SER Rich
  5

  My family has been with you for 45 yrs...ya'll dA Boss......I fly from Clearwater Florida to do my banking......❤❤❤....Larry Spoden, Jim Brasch to Sharon Fick....thank you...Jerry and Betty Rich, and Tony Rich tooo. Have honored you to the moon and back.. Suzy Rich Sugar Grove Illinois So True To The Men in Blue USA 🇺🇸 Clearwater Police saved my life.... I honor all Men in Blue. Thank you for rescuing me

• R

  Rick Kellemen
  5

  Most service-oriented company I've ever interacted with. Head and shoulders above any other banking or financial institution in terms of financial expertise and customer service. They take the time to answer questions and offer solid investment advice. My profits have soared compared to far less successful results with Chase or other previous relationships with financial advisors.

• A

  Alan Hutchinson
  1

  I have had account there for since 2008 or so, commercial accounts worth high value, I have no personal banker, and there service has gone down the toilet so to speak, trying to get a simple international wire transfer done can take hours. You will wait on hold constantly, they have cut staff to the bone, so don't expect any service if you bank with them, they used to be real good bank

• r

  roberta weinman
  1

  I have been in the process of changing investment advisors from my current advisor at another firm. I originally contacted the Washington D.C. office of Northern Trust and was directed to Stephanie Harper Stefanik at the Chicago headquarters as my contact. This was around October 25. During the past six weeks, I have spent a lot of time answering a questionnaire, and providing information. I had one WebEx meeting with Graham Bauer and another with an advisor on the brokerage side. Although Stephanie Stefanik was supposed to be the liaison, she dropped the ball numerous times. Either she never got back to me after the meetings with these potential advisors or she never responded to my calls/emails. I also left Graham Bauer a call, and he never responded either. I have a seven figure portfolio and require management and advice, so that my portfolio is aligned with my goals and risk profile. I cannot believe the exceptionally poor service and lack of customer care reflected in a potential client simply having advisor interviews. I also cannot imagine how my portfolio would have been managed if I had transferred to Northern Trust. Finally, the so-called financial plan they put together for me (based on an inputs to a platform) was completely incomprehensible. They basically wasted my time. As a result, I would never trust Northern Trust with my retirement and investment portfolio and highly recommend that others stay away from this firm as well.

• P

  Paul Sato
  1

  Poor customer service and unprofessional. I have been spending months trying to get access to a friend’s bank accounts, who I have been appointed by the court and judge to be her legal guardian and all I have been experiencing is nothing but waste of valuable time. I would never take my banking to this bank!

  Response from the owner

  Hi Paul, we’re sorry for your experience. If there's something we can do to help please email us at [email protected] with more info.

• K

  Kevin Routh
  1

  Only took 9 letters and six phone calls to get the auto deposit changed to a different account. We received a letter stating the correct changes than 4 days later received another letter showing a change to incorrect account. This company is completely INCOMIDENT. DO NOT USE OR RELY ON THEM FOR ANYTHING! Just realize it will take months and numerous calls and letters to accomplish anything with them.

• A

  Anna Brinck
  1

  Do not bank with Northern trust Company. I tried to write a check to put a down payment on a house and two checks have gotten returned because they claim their software did not recognize my signature. They called to confirm that it was me, and I am certain that I spoke to them and not some fraudulent number because I insisted on calling them back at a trusted number before I gave them any information. I gave them all my info, including my social security number BOTH TIMES and they assured me that my identity was confirmed and that the check would clear, but they did not. I may lose this house because of this bank's incompetence. Furthermore, ever since these phone calls, I have been inundated with scam calls, which I suspect originate from my interactions with this bank, because it's a new phone and I never got scam calls before, and the scam calls started a few minutes after I talked to northern trust the first time I gave them my SS# to confirm my identity. This bank is absolutely terrible. I still don't have my money and I have been trying to resolve this issue for two weeks.

• G

  Gin OBrien
  5

  I have had an account at The Northern Trust Bank since I graduated from high school. The few times I have had to contact the bank the service I have received has been excellent. My problems, be they uncomplicated or not, have been resolved. This is the best bank in town! Thank you