NorthCountry Federal Credit Union Swift St, South Burlington

NorthCountry Federal Credit Union Reviews

• A

  Arnela Lander
  5

  I have been with NCFCU for well over 6+ years. They hold many of our accounts from checking, auto loan, credit card and other loans. We have had the best experience and a lot of ease working with everyone from customer service to loan dept at the Swift St. location. I highly recommend them to friends and family. I truly enjoy that they are a local bank with their customers best interest at hand.

  Response from the owner

  Thank you for your stellar review and ongoing membership, Arnela!

• D

  Derek Limoges
  5

  I have worked with NCFCU for years and can say with confidence, they are the best around! Helpful, responsive and great interest rates!

  Response from the owner

  Thank you kindly for your continued membership and positive review, Derek!

• S

  Sheryl Hunter
  1

  The worst experience I have ever had with a financial institution. Good news: If you want to have constant unwanted and unpleasant surprises the entire time you have a loan through them, then this is the bank for you! Bad news: if you're looking for a bank that is reliable, trustworthy, responsive and accountable, this is NOT the right choice for your banking and loan needs. The amount of mistakes that have been made in the last two years is genuinely astounding. They have cancelled my auto pay on the wrong loan/vehicle, randomly opened a savings account in the process of a dealership paying off my loan for a trade in (I have never had a savings account through them and then continued to pull funds from my checking account), lost insurance binders, and the list goes on. Despite their mistakes, they will continue to treat you disrespectfully the entire time as though they didn't create the situations you're dealing with. The Branch Manager, Matthew, seems to have good intentions but unfortunately for him the rest of the staff is so incompetent that this branch is just a total joke. If you're looking for a loan, expect to wait 4+ business days for a response while they're sorting through their messes. If you're looking for answers on the mistakes that THEY have made, expect to have to force the issue, you will not get a phone call back. Don't waste your time or money with this place. Unfortunately, their aggressive loans and rates are just not worth it. Go elsewhere , its worth it to avoid the hassle of this facility and incompetent staff.

  Response from the owner

  Thank you for your review, Sheryl. Can I have someone reach out to you to discuss your experience as a member in more detail? We'd like the opportunity to do our best to make things right.

• E

  Eric Hart
  5

  Just posting a review because I am surprised to see the negative comments here, which I think need balancing. My family and I have been NCFCU customers forever (25+ years). We have credit cards, checking, and savings through them. They got my kids started with bank accounts in their early years, and handled the accounts for our recent exchange student. They have always been happy to handle the complexities that arise in life (and to take loose change - free machine - notarize documents, etc), and the people at the Swift Street branch (the one I use) are always pleasant and helpful. Maybe it's just the case that unhappy people are more likely to post reviews...

  Response from the owner

  Thank you so much for taking the time to give us this wonderful review, Eric. We appreciate it! We're very happy to hear you've had good experiences at our Swift Street branch, and we look forward to working with you on any of your future financial needs.

• A

  Andrew Sears
  5

  Been with NCFCU for around 5 years now. Just refinanced my auto loan through them and Judy made it simple and easy. They've always been responsive and quick to act as well. Keep up the good work

  Response from the owner

  Thanks for your review, Andrew! So happy Judy was able to assist with your Auto Loan; vroom vroom!

• J

  Jonathan LaRose
  1

  So today I have spoke to Bob Cowey multiple times because I have been disrespected, discriminated against, and just right treated poorly. He then proceeded to tell me that I am not worth his time and hung up on me. I have never been treated so poorly by anyone before in my entire life. I joined NCFCU with the understanding they had great customer service but they by far don't. If you are not straight do not join this credit union you are not welcome. If you are not perfect do not join this credit union. If you have had financial issues in the past do not join this credit union. If you are a male try not to join the credit union. I am so sad that an institution in a small town of Vermont could treat someone so poorly, and it greatly upsets me that this is happening but it's time for people to know what is happening in there offices.

• G

  George Coy
  5

  I used to North country to get a loan through my work and it sure did help! The people in there were very helpful every time I go to the teller very polite and courteous! Thank you North country I'm sure I'll be seeing you soon!

  Response from the owner

  Thank you kindly for your review, George!

• R

  Ryan Cushing
  5

  They helped us out when no one else would. I cannot complain yet about any of the customer service I have received here. Sarah W. from the Loan Dept has been especially patient with me trying to buy an RV. If you need a loan call and ask for her. She will get ‘er done. Thanks Sarah and NCFCU.

  Response from the owner

  Great to hear! Thanks for your review, Ryan!

• R

  Rob Fuller
  1

  Been with them for years, I've had 5 car loans through them. My wife totaled her car. The insurance paid off the car. We had to rent a car so she could get back and forth to work. We found another car she wanted to buy, applied for a loan but she was turned down cause she was late on making a payment on her credit card cause she had to pay for the rental. Guess we going to be stuck with a rental car for a while paying over triple what the car payment would have been.

• N

  Norman Trepanier
  5

  Been doing business here for a long time.Excellent customer service.

  Response from the owner

  Thank you kindly for your ongoing membership and review, Norman!