North Star Credit Union S River St, Cook

North Star Credit Union Reviews

• E

  Elizabeth Chapman
  4

  Local community credit union. Staff knows almost everyone by name and is helpful. Convenient location in the downtown area. Nice drive through banking option. As with all banking be aware of terms and conditions with and transactions. Good bank for personal accounts or small business. Not as many options for large online banking needs.

• J

  Jill Barrett
  5

  Lori Astleford is a gem! As a realtor, I work with a lot of lenders, and Lori is one of the best! Always professional, accessible, and knowledgeable, she goes over and above to work with clients to get a mortgage. Lori is also kind, generous and cares about her clients beyond just a "transaction". I will recommend Lori to my clients!

• k

  karen griffith
  5

  I've been a member since @1983. I used to be a real estate closer (handling endless paperwork and financial disbursements). I used to tell anyone who listened that they should apply for a mortgage with this organization. The savings would be in the hundreds as the credit union does not charge the customary fees folks are charged by commercial lenders, like closing fees totalling nearly $4000! The employees at North Star are always friendly and quick to fix whatever you're calling about. Even someone like me, a verified pack sacker is treated like royalty. Thanks to all of the hard working folks!

  Response from the owner

  Thank you Karen, we appreciate the kind review. It's a pleasure serving our wonderful members, you make us great!

• d

  d jc
  5

  I have been a member for about 10 yrs. And the staff has always been beyond helpful ! If they know you by name they greet you by your name. Jolene goes above and beyond to make sure every member is happy. It's the best place in Cook,mn to do your banking. They also have a student credit union in the local School, which is nice for students with accounts.

  Response from the owner

  Thank you for the awesome review!!

• E

  Elisabeth Clark
  1

  I have been happy in the past with North Star..but the new app to get online is aweful. It's locked me out again for the 6th time. So in order to get it unlocked I have to call the credit union and ask them to unlock it. On a weekend I need access to it and can't because you aren't open until Monday. I predominantly use the online application to view, make transfers and do balance checks. But even when I set the account up to recognize my laptop inevitably it will go back to asking me the security image/questions after a couple of weeks and then even when I answer them correctly it locks me out. It's too frustrating..I'm thinking about doing more with our other accounts with other financial institutions at this point.

  Response from the owner

  Elisabeth, thank you for post and on behalf of NSCU I sincerely apologize for the app issues you've experienced. I noticed you posted this awhile ago and hope that the issues have been completely rectified. We appreciate and value you as a member and I will ensure our Member Services Supervisor receives this information and reaches out to you. If you have any questions or concerns, please don't hesitate in contacting us.

• l

  lance alfredson
  1

  3 years with this bank a d still cant get a pin for my cards . We can change it, they say !!!! Never works !!!!! Just absolutely love excuses for incompetence, go work at McDonald's

• W

  William
  1

  Staff handles customers very poorly in a rude or unprofessional manner. Communication skills lack. I would not recommend for business accounts or personal accounts.

  Response from the owner

  Hello William, we apologize for your unsatisfactory experience with North Star Credit Union. After meeting with you and discussing your situation in detail as well as working out a plan together, we felt the discussion ended on a positive and amicable note. If there is anything else of concern to you, please let us know and we would like the opportunity to make it right. -North Star Credit Union

• K

  Kaela McKinley
  5

  I deal with them daily on a professional level and I am continually impressed by the knowledge of the staff and how personable they are.

• M

  Michael Bodri
  5

  The staff knows everyone by name and they do their best to make sure you are happy. I highly recommend them.

• T

  Thomas Soderberg
  5

  There use to be a nice photo of the staff, it just needed updating. It's a good place to do business

  Response from the owner

  Thank you for your review, Thomas. North Star Credit Union recently took new staff photos that will be uploaded later this week.