Wells Fargo Bank Chestnut St, Virginia

Wells Fargo Bank Reviews

• b

  banurekha sukumaran
  1

  Very bad customer service it is nice big building but no staff works no bankers will help. And the teller her name is Melissa such dumb person thats why she works there. They just have no time for customers they just need all of them to be fired so they work at a fast food well not good customer service. Maybe cleaning jobs around 🤔

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your experience. Please email [email protected] mentioning your review and Google username as well as some more details about what happened (no account numbers). I will keep an eye out for your message. Thanks in advance. -Shaun, Wells Fargo HL Social

• D

  DaisyandCory Cartier
  2

  Unfortunately all of my experiences with the representatives on the phone with this branch have been very unhelpful especially during a very sensitive time. The tone of the representatives on the phone has always been very condescending. I do not have much experience with this branch other than the conversations I’ve had on the phone.

  Response from the owner

  I'm very sorry to learn about your experience over the phone. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shannon, Wells Fargo HL Social

• C

  Cathy Rule
  4

  I'm treated with respect & dignity always. They're always polite & willing to help me with anything I need. I've been going.there 33 years & I don't plan on leaving anytime soon. Excellent service as.always.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Cathy. We appreciate your feedback. -AJ, Wells Fargo HL Social

• G

  G McNiel
  1

  The people are nice, but I'm not banking with Wells Fargo ever again. Stealing my money and left me very overdrawn, and I checked my balance before purchases.

• S

  Scott Elo
  1

  It's your job to inform me when our Account is getting Low, NOT in the Negative!! Definitely not Happy yet Again.

  Response from the owner

  Thanks for bringing this to our attention. At Wells Fargo, we're committed to the highest standards. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Without sharing account numbers, please mention your review and Google user name in an email to [email protected]. -Shaun, Wells Fargo HL Social

• d

  drrevgene OBrien
  1

  The website is down, once again. I have some banking business to transact and with the current Minnesota winter weather warning I cannot drive the 20 miles to the nearest bank. This is not acceptable.

  Response from the owner

  We’re experiencing a system issue that is causing intermittent outages, and we’re working to restore services as soon as possible. We apologize for the inconvenience. If you'd like your concerns reviewed, please email me at [email protected] with your username and more details about your visit (no account numbers). Thank you. -Shaun, Wells Fargo HL Social

• J

  Josh Hasbrook
  2

  whos idea was it to close the bank on sat now? looks like i will be switching banks now.

• J

  J R
  1

  Not open on the weekend. I will be switching banks soon.

• A

  Amanda Folio
  1

  What? Nobody can pick up a phone???