North Coast Credit Union Dupont St, Bellingham

North Coast Credit Union Reviews

• T

  Timothy Ehlers
  3

  Very long phone wait times up to 45 min . People are friendly . but I pay for this service I don't rate them as bad as Verizon but coming close on phone wait time Nccu should hire more help . just saying and this is not a new covid issue either . Tttm Eph 6i10-20 And I thought ID show a little love since it seems they are overwhelmed These are some of my Pictures. Enjoy. Godspeed

• m

  matt fisher
  1

  Have had a horrible experience with this credit union, went through a 20 day process of giving them my routing and account number and they kept saying it was invalid so it wouldn’t work, when i pulled cash and went to a branch to make my payment i successfully made it but the next day that same amount came out of my checking account. Of course they aren’t open on Saturdays, loan officers need another training on customer service and how not to be rude to callers. Would not recommend using this credit union, had to call wecu to ask questions for them to tell me what they are doing is wrong. Had good hopes for this bank but I will be refinancing with wecu asap

  Response from the owner

  Thank you for your feedback. Please reach out to me directly at [email protected]. I would love to hear more about your experience and how we can improve our Member service. Thank you.

• A

  Alexander Ransom
  5

  Extremely impressed with their mortgage lending/financing services! They got us a pre-approval letter within 24 hours of applying. Incredible! From there, we successfully made a reasonable offer on a house within the seller's time frame. Although the seller ended up taking a cash offer from another buyer (such is the RE market these days), we are definitely sticking with NCCU for our future financing needs. They are friendly, knowledgeable, professional and responsive. :-)

  Response from the owner

  Thank you for the incredible endorsement! We are so happy you had a great experience with our team. We hope you find the house of your dreams soon. Thanks for choosing North Coast.

• J

  Joe Pantalia
  1

  Been a customer for years, the staff are amazing my main concern is with the wait times when you contact the call center, up to 30 minutes waiting on hold that is unaceptable. The other issue is not being open on satudays almost every other babk in existence is open on saturday, if these problems were to be addressed, 5 stars all around

  Response from the owner

  Thank you for the feedback, Joe. And thank you for being a member. This has been brought to our attention previously and we are actively working on solutions to improve our Contact Center's efficiencies.

• H

  H.
  1

  I opened an account for an auto loan because their rates were the best at the time. I was charged multiple times for not providing proof of insurance without notice. Whenever I have tried to call them I am on hold for up to an hour. The last time I called a manager told the person who picked up to hang up and go back to what they were doing. I am closing my account here.

• J

  Jeffrey G
  5

  I absolutely love North Coast Credit Union. The staff is always friendly, helpful, and courteous. The only drawback of banking here is they are not open on the weekends--not even part time on Saturday like other local credit unions. However, I do highly recommend becoming a member if you're looking for a great financial institution to bank with.

• M

  Mike P
  2

  Each time I call, wait times are long. Not impressed with the changes we of the former Tesoro Credit Union are now having to put up with. Progress? Not so much...

  Response from the owner

  Thank you for the feedback. We apologize that you have had long wait times when you called in. We are looking into and evaluating your concerns.

• C

  Christy, brown
  5

  I have been with north coast credit union since 1986.. From day "1" always friendly and very helpful.. Jill at N.W. ave branch is awesome

• B

  Bryan Solo
  3

  I used to think they were the best, until the privilege pay scam, A fee for not overdrafting, but for having a pre-auth at the gas pump for larger than my balance is bogus.

• D

  Derek Quenneville
  1

  They don’t take responsibility for they’re own mistakes and it will cost you money unless you take legal action.