Nissan City of Red Bank Newman Springs Rd, Red Bank

Nissan City of Red Bank Reviews

• M

  Michael Carotenuto
  5

  Have used this location with the past 2 cars that I purchased. I purchased most recent car from another dealership-wrong move, Would not return to that dealership, service there is impersonal, ect. Red Bank, excellent service, professional and polite. Them seem very happy to provide the service. They still book appointments. Glad to be back

  Response from the owner

  Hi Michael Carotenuto, we are very happy to have provided you with such a positive experience! Thank you again for taking the time to let us know how we did. We hope you have a great day!

• E

  Evarist Kabagambe
  2

  I didn't like the way I was treated this time round! It was my third time stopping by with a 2017 Nissan that I lease from you but still the issue was not handled. The "check engine soon" light has been on for over a month. When I stopped by the first time, it was late and indeed I had not made an appointment. The service agent told me that I would be waiting for two hours because they were backed up. That I appreciated and came back another day for oil change and checking the engine. The service agent didn't care about checking the engine; he just had the oil changed and assured me the light would disappear. I drove less than a mile and voila! the light was back on. I drove back to report it and was told I would have to wait for at least an hour before taking the car in for checking. I then set up an appointment and met that appointment today. I waited for an hour and a half before checking with the service agent what had been found out. To my surprise, the car was not yet into the shop and the service agent had not cared to tell me what was going on. On inquiring, I was asked to wait for at least another half hour before my car would be taken in. I left in disgust and will see whether I will get the car serviced at another Nissan dealership closer to me. I have been leasing cars from you since 2008 but I can't keep wasting my gas and time like that. I'm thinking about looking somewhere else for the next lease.

  Response from the owner

  I appreciate your feedback fist of all. I apologize that your service experience did not meet your expectations. We certainly don't want this happen to you or anyone. We are always looking to improve. I reached out to you through email and a call, I haven't been successful. Please call me at your convenience so I can discuss and try to resolve this. Thank You, Mike Michael DeLaCruz General Manager (732)945-8825

• M

  MP12342
  5

  After a horrible experience at another dealership I was reluctant to start the process all over again. Paul was so considerate . I just recently lost my hearing and Paul made sure I understood everything. Even offer me a break if I needed one. With this being said I am completely sold on all of the safety features. Carly showed me how to use everything and told me to come back anytime if I had any questions!!!! My husband and I have a business and my experience was “ this is the way you do business “ ! Thank you

  Response from the owner

  Mp12342, we are so happy to read such a great review about Nissan World Of Red Bank! Please let us know if there is anything else we can do for you; we are more than happy to help!

• C

  Craig Mags
  5

  After an initial missed correspondence, Mike D and the rest of the Red Bank crew stepped up their game big time after another shady dealership delivered me a dented and gouged car and dropped the ball. I go through new cars all the time. Between my wife and I this was personal car buying experience #19 and my review is give this crew the opportunity to earn your business before you go anywhere else. The price was right and on par with NJ competition. More importantly, the experience was done right. Car inspection, delivery and presentation were done right, as was the customer service and general atmosphere of the dealership. Well done NWoRB, very nice buying experience!

  Response from the owner

  Thank you very much for the nice words and review. We continue to try to improve our customer's experience on every purchase, lease and service. We want to earn your business every visit! Thanks, Mike DeLaCruz GM

• R

  Richard OShaughnessy
  5

  My Rogue was on a recall list for the emergency braking system. Instead of a letter informing me of the recall, I received a phone call from my dealer telling me about the recall and an appointment was set up for two days later. I appreciate the personal touch of the phone call. The service on my vehicle was completed at the scheduled time and within the time I was quoted by the service department. All personnel were very friendly and efficient.

  Response from the owner

  Richard Oshaughnessy, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Nissan World Of Red Bank

• J

  Jaimie E.
  5

  Went in to price out some cars, and spoke with Ally. The pricing wasn’t quite right for me, but Ally provided absolutely EXCEPTIONAL service and is such a genuine person. I will definitely recommend that all my friends and family looking into Nissan products to come in and specifically request her - I truly can’t say enough great things about the quality of service she provided!

  Response from the owner

  Jaimie E., thank you for your kind review; we are happy to pass along your comments to the team here at Nissan World Of Red Bank!

• M

  MJ Egan
  5

  Steve in service could not be more accommodating, his professionalism, courtesy and knowledge of the repairs needed were above and beyond. GREAT JOB Steve!!!! LOVE NISSAN IN RED BANK. They are GREAT we also purchased a car in Denville They were HORABLE felt like we were taken advantaged of and definitely PAID TOO MUCH.

  Response from the owner

  Mj Egan, we're happy you found our staff to be so supportive during your experience here at Nissan World Of Red Bank. We look forward to your next visit! Take care! Dawn Iorio Owner Loyalty Manager 732 945-8824

• M

  Melissa White
  5

  I went in to have an oil change and was planning on waiting. I told the wait would be approximately one hour but them was informed that my car had a recall that would take multiple hours to fix. I was offered a loaner car that I used until later in the day which worked out even better

  Response from the owner

  Melissa White, thank you for your kind review; we are happy to pass along your comments to the team here at Nissan World Of Red Bank!

• L

  Lizzette Darouichi
  3

  I actually went in to this Nissan for an oil change. Service was great as usual and I will certainly be returning for my service needs. When I went in to use the restroom, I noticed a Maxima that I immediately fell in love with so I decided to crunch some numbers while I was there. Sadly, Nissan of Red Bank was unable to even come close to meeting my financial needs in order to purchase this vehicle. Fortunately, I went to another dealer the same day and was able to get practically the same car within my price range. Needless, to say I am happy in my new car but I will likely not be returning to Nissan for purchasing.

  Response from the owner

  Hi Lizzette Darouichi, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us at (732) 278 4833 to discuss this further. Sincerely, Jackie Holmes Customer Service Manager

• J

  Jahangir Dowlatshahi
  5

  The 5 STAR goes to Tony Holland, the salesperson at Nissan, Red Bank who was very knowledgeable, caring, professional, polite and patiently answered all our inquiries. The sale process with Tony was extremely smooth and I was really happy until I had to deal with Carl Oliveira the business/finance manager, a real terror and embarrassment to Nissan. Carl was was extremely pushy in attempting to sell expensive, useless maintenance warranties giving us the message that the quality of Nissan cars are so bad that you need a 6 years warranty and start paying for it on the first day of the purchase of your brand new Nissan !! His high pressure sale, rude attitude when I refused to sign his paper and even a racist remark he made to me after I finally gave up and signed for an optional Gap warranty/contract for $895 just to shut him off ! left me real unhappy when I finally left Nissan

  Response from the owner

  We are sorry to hear about your visit. The behavior you described does not align with our team's values, and we would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please visit us at your earliest convenience. Sincerely, Amir Abraham - GSM - Red Bank Nissan