Nicolet National Bank Holmgren Way, Ashwaubenon

Nicolet National Bank Reviews

• J

  John Allen
  5

  Have been very happy with my banking relationship at Nicolet. I have had both business and personal loans and a number of checking accounts with them and they have been great to work with.

  Response from the owner

  John we appreciate that you chose Nicolet Bank for your personal and business banking relationship. Thank you for the 5 Star review. It means a lot to our team.

• K

  Keith R
  1

  This was an absolutely horrible experience. I was told that the bank would consider the history of the business I bought and ran me through the process. I waited about two weeks only to find out Brandon never did anything to work with me. I called and left a message and then only after that my credit was hit with a hard inquiry by Nicolet Bank. I received a call about 2 hours later from Brandon telling me he checked with underwriting and wanted to see a longer history of me with my company. After pressing Brandon he admitted he did nothing with my information and was just giving me an answer to go away. If you treat people like this who are not even with your bank, I would hate to see how you treat your actual customers. I went to US Bank and the process was smooth and they considered the business history and I now have another truck in my fleet to better service my customers.

  Response from the owner

  Keith, On October 8, we received the email that you sent to the founding Chairman of Nicolet Bank. We read, in great detail, what you labeled a “not good experience”. Our Chairman’s response was as such, “Keith, as painful as it is to read, I am grateful that you took the time to explain your experience in such detail. I will be looking into what happened internally. Thankfully, your experience is not typical. It is so important that I hear the negative feedback. You are very clear that you do not want to revisit the idea of a relationship. If you were open to that, I would want to talk further with you. If you do want to talk further, my cell phone is…” The cell phone number that he gave you was his personal cell phone. True to his word, our Chairman investigated. We did drop the ball and for that we apologize. We also had a Senior Vice President reach out to you and apologize via a phone call shortly after your email on October 8. We have used this situation to remind our people of the importance of living our Core Values each day. In your specific case, we failed to do so. Again, this is not typical and we can assure you that more good came of this complaint than bad. It was an excellent opportunity to show exactly what can happen if we fail to live up to our promises. We also received the Google review detailing your experience and now we have received your BBB review. Our motto for our bank is Real People. Real Conversations. We have lived up to our promise of trying to have a conversation with you and to apologize from two senior executives at our bank. If you do want to talk about this further, please reach out to us. If not, we sincerely apologize and wish you well with your new business.

• J

  Jack Stephan
  5

  Have been banking here for years. Always a pleasant experience, people that really care and willing to work with you

  Response from the owner

  Thank you for the review Jack. We sincerely do care! We're very happy you are enjoying your banking experience with Nicolet Bank.

• M

  Mark Thiry
  5

  Ryan and his staff do an excellent job!

  Response from the owner

  Mark, thanks for your review. We are happy to share this rating with Ryan and our Ashwaubenon team.