New England Federal Credit Union Harvest Ln, Williston

New England Federal Credit Union Reviews

• L

  Larry Page
  4

  Great Local Credit Union. Has gone down hill a little bit over the decades, from what I would say was the best possible banking experience to a good banking experience. Still one of the best credit unions/banks around and has good customer service. I have personal and business accounts with them. I call them often to request different banking documents, and Inquire about different financial options. When I call them for service I rarely wait on hold long, sometimes not at all and service is typically prompt. One place they'd certainly lack is the home loan department. The lead time for scheduling to sit down with one of their mortgage officers is too long and downright discouraging. This is part of the reason we went with a different option for our mortgage. Overall I do feel like a valued member. Overall a great local credit union. I do recommend.

  Response from the owner

  Hi Larry, thank you for the review and feedback. Much appreciated!

• D

  Dillon Delano
  5

  I just recently signed on for my first mortgage loan with NEFCU. Being a first time buyer they made the process very seamless and it was a pleasure working with them. With so much information to navigate through, and plenty of questions, they were always there to point me in the right direction. I would recommend their services and their loan programs, especially the ones catered to first time home buyers, to anyone who is in pursuit of purchasing a new home!

  Response from the owner

  Hi Dillon! Happy to hear you had such a great experience. Thank you for the review.

• H

  Heather Canty
  5

  We are incredibly thankful for Danielle and the NEFCU team who worked hard to meet tight deadlines to accommodate a quick closing. The process was seamless, and the tool kits NEFCU provided outlined the entire mortgage process. Thank you to the amazing Danielle, Sage and Joanne for all of your help along the way!

  Response from the owner

  Hi Heather! We are happy you had a great process while getting a mortgage here. Thank you for the positive feedback.

• J

  James Quill
  5

  Abbie was hands down the best part of the entire home buying experience. She's thoughtful, responsive, and creative in her engagements, which made the process so much more pleasant, even with how crazy the market is in its current state. Would 100% recommend Abbie at NEFCU to anyone looking for a loan officer.

  Response from the owner

  Hi James! Happy to hear that your home buying experience went well. Thanks for the review and feedback.

• K

  Kimberly Hart
  5

  NEFCU always does a wonderful job for my clients! I love their team approach and they always meet the deadlines in the contract which makes for a smooth transaction for all parties involved. I appreciate everything they do for us and our clients.

  Response from the owner

  Thank you for the great feedback Kimberly!

• C

  Christopher
  1

  We were recommended to NEFCU. The First experience was poor customer service. They accidentally pulled our credit twice so our credit took a hit. They admitted fault and took the necessary steps with the credit bureaus after persistent communication. They have now stated they are too busy in Chittenden County to complete our home loan for a $550k home (under contract) with 45 days notice. I am kinda speechless. We are going to pull out our cash, close our accounts and stop with NEFCU.

  Response from the owner

  Hi Christopher, thank you for your feedback. We apologize that you had this experience with NEFCU and would like to make this right. Please call 866-805-6267 (option 1) and ask for our Mortgage Loan Sales Supervisor Jason Pidgeon to discuss and ensure this experience is addressed. Thank you.

• S

  Steven Ashworth
  1

  Used to be a good local Credit Union. Like everyone else they have turned to a profit motive(model). I’ll leave it at that. Plenty of other options out there. And Online banking is definitely starting to look like a better and better option. Some bad attitudes on staff also. Probably because NEFCU doesn’t pay much. You get what you pay for.

  Response from the owner

  Hi Steven, we apologize that you had a bad experience with NEFCU. We make every effort to try to provide excellent service. Please give us a call at 802.879.8790 and ask to speak with a manager so we can try to make this right. Thank you.

• S

  Soren Dews
  5

  My wife and I recently purchased our first home and decided to go with NEFCU for our mortgage. We had a really positive experience with our loan officer Annie Rogers. When we were first exploring and comparing different mortgage options we met with Annie and felt like she explained their options and programs really clearly, and in a way that was easy to understand as first-time homebuyers. She took the time to make sure that we felt comfortable and supported during the entire process. Once we decided to continue with NEFCU, Annie and the rest of the team we worked with were incredibly communicative, helpful, and friendly. Thank you so much!

  Response from the owner

  Hi Soren! We are glad to hear you and your wife had such a positive experience! Thank you for the great review!

• D

  Dan Peipert
  5

  We had a great experience with Danielle for our mortgage. She made everything very clear and easy.

  Response from the owner

  Hi Dan! Glad to hear that you had a great experience! Thank you for the review.

• H

  Holli Larose
  5

  NEFCU is seriously the best credit union ever. They actually care about their customers and I’m just beyond impressed at this point. I’ve never been disappointed with the service I’ve received. I won’t bank with anyone else.

  Response from the owner

  Thanks for the positive feedback Holli!