New Cumberland Federal Credit Union Lewisberry Rd, New Cumberland

New Cumberland Federal Credit Union Reviews

• T

  Terri Spencer
  5

  I have been a member probably for 20 years. The staff at the New Cumberland branch have always treated me more like a good friend or family member. When my husband died I was treated with comfort and caring. I received the same compassion when my mother passed away this year. Through all my various issues the employees have always gone above and beyond.

  Response from the owner

  Thank you for your kind words, Terri! We value all of our members and hope to provide resources for our members when they need them. Please don't hesitate to reach out to any one of our NCFCU branches if you need anything at all! We appreciate your review; thank you for being a long-term member!

• B

  Ben Drew
  5

  Staff went above and beyond to get the paperwork processed for my loan even after having a glitch throw a wrinkle into the process. They even stayed late to get me the check in time. Great customer service by Todd during the process and exceptional work and follow-up by Lori today. We will definitely be moving all of our banking from Members 1st to NCFCU!! I’m so glad I reached out to them.

  Response from the owner

  Hi Ben, thank you for your review! Member service is always our top priority - I'm glad our NCFCU team could provide you with the best service possible. If you have any questions or comments, please feel free to reach out to us!

• A

  Angelita Lennox
  5

  This is the financial institution to keep your money safe with worry free customer service and communication. I already have a savings account here and wanted to open an account for my little boy's future. Kelly Helsley(Branch Manager )was very helpful and kind during the whole process. The appointment went smoothly and quickly. My Son was present and she made him feel comfortable and helped keep his curious mind busy by providing drawing paper,toy,and even a small piggy bank to teach good saving habits. It is refreshing to see a person who not only wants to handle your hard earned money properly but truly CARE about the bank members and their family. I'm looking to consolidate my other accounts with NCFCU down the road. We left happy members and copies of all important documentation. Thank you Kelly🌺

  Response from the owner

  Thank you, Angelita, for sharing your experience with us! As a team, NCFCU strives to help our members, please reach out to us if you need any additional products or services with us!

• C

  Cristopher Alvarado
  5

  I spoke with Lori earlier today and I am very pleased with the communication skills and helpfulness.

• M

  Mike Owen
  5

  Not sure why anyone would not use a credit union in the first place... Big banks are awful. If you do use a credit union, this one is the best around in my opinion. I have been a customer here for over 20 years and used them for many banking and financing needs. The staff has always gone above and beyond to make sure I am well taken care of, even when I was in the military and stationed out of the area they were always accommodating. Great rates, great service, and great people make this the place to do your banking. Definitely recommend.

• L

  Lawrence Thompson
  1

  Customer service sucks we all know in Customer service things should be explained but they don't here said my account was flag due to non explanation of overdraft protection also the employee became real personal with the situation taking it out of business level closing my account asap

  Response from the owner

  Hi Lawrence, thank you for providing your feedback and letting us know about this issue. We apologize that our service did not satisfy your expectations; member service is our number one priority. We are looking into this situation to determine why you are unhappy and rectify the situation for the future. Please let us know if we could contact you to discuss the situation further.

• A

  Anthony Ossamang
  1

  I don’t know about the customer service In the branch. But the customer service team in the loan department is not professional at all!! The supervisor Laura is ok but the rest of the members on that team need to be re trained seriously

• W

  William Clifton
  5

  Done business at this place since 1984. They provided excellent service in 1984 and their excellent customer service continues today. Their recent outstanding customer service was provided by employee, Heather Kerstetter.

• K

  Kate Sullivan
  5

  Great customer service. And they look out for you with unsavory businesses online. You couldn't ask for a better Credit Union.

  Response from the owner

  Thank you, Kate. We appreciate the feedback! Member service is and always will be our top priority!

• M

  Ms. Shy
  5

  They were the only credit union to approve me for a car loan with a 6xx credit score and gave me a good interest rate, they are the best!