Neighbors Credit Union Mexico Rd, St Peters

Neighbors Credit Union Reviews

• E

  Elizabeth Vaughn
  1

  Only two chairs and one member service rep. Google says it's not busy, but you'd never think that being here. So short staffed that three people needing member services takes over an hour to resolve. I'm guessing they're not treating their employees well enough to stay, or not hiring enough to properly serve members in a considerable and timely fashion. But seriously though, TWO chairs for waiting?

  Response from the owner

  Dear Elizabeth, Thanks for reaching out to us. We would like to apologize for your negative experience. We invite you to reach out to us at [email protected] or contact us at 314-892-5400 with any further explanation of your negative experience or any additional concerns or suggestions you wish to share. We would love to make things right if you give us another chance.

• G

  George Heckel
  5

  Linton was very helpful and courteous. He walked us through the whole procedure from start to finish. Very friendly.

• C

  Cheryl Jenkins
  5

  My experience was very professional. I was very pleased with the Universal Teller (Hongyu Xie) who took care of opening my account. She was very knowledgeable, friendly and didn't waste time on small talk. I would recommend Neighbors to My family and friends. I am very satisfied.

  Response from the owner

  Hi Cheryl. Thank you for sharing your experience with us! We look forward to seeing you again, Neighbors Credit Union

• C

  Cathy Patterson
  5

  Jaime at Neighbors Credit Union is awesome. She is professional, kind and patiently answers all of your questions. I am so thankful for a brick and mortar Credit Union. Jaime truly is the best!

  Response from the owner

  Dear Cathy, Thank you for the 5-star review and the great comments! We are glad to hear that you had an awesome Neighbors Credit Union experience. As we pride ourselves on providing superior member experiences, it is great to hear we are following through on that promise. Once again, we thank you for your business and if you would like to share additional feedback or details on your experience, please contact us at [email protected].

• M

  Michael Costlow
  2

  Not very easy to deal with. Tellers are great and everyone is nice, but policies such as an automatic 7 business day hold on checks from an insurance company and check holds on paychecks even with established account with no overdrafts is a little ridiculous. Additionally, they violate their terms of service by giving out information for ALL account holders to a third party life insurance company who will start soliciting you. Not sure if that is the only one or how much private information is transferred, but I prefer that whoever holds my money is honest and secretive about my personal info.

  Response from the owner

  Mr. Costlow, At Neighbors Credit Union, we strive to make banking convenient, easy and relationship driven. Our policies and procedures are designed to provide quality banking service that also protects our members from fraud. Insurance checks are especially vulnerable to fraud. We apologize for this inconvenience. Regarding the sharing of your information, we share member names and addresses (public information) with a select few companies that are able to offer financial products and services to you, life insurance being one of them. This information is provided in our Privacy Policy that is given to each new member and mailed to all members annually. Please rest assured that we do not share any private information with these companies. If you would like more clarification, please call us at 314-892-5400 and speak with our Branch Operations Manager. We are in the process of removing your name from our mailing lists but this may take up to 6 weeks. We apologize if in the meantime, you receive additional marketing offers.

• P

  Peter Kemph
  1

  ATTN: potential business account holders - don't bother. Neighbors lack of professionalism and ineptitutde is astounding. Latest issue is a rejection of a time-sensitive attempted purchase via debit for 2600 which was rejected multiple times without reason. NCU never bothered to call and check with me before rejecting the transaction. I had to call them the next day and was summarialy dismissed without apology as I attemtped to explain the urgency of the matter and no resolution given. THis a month after they didn't bither to remove fraudulant charges from my credit card that I had brought to their attention and they did nothing about until it dropped my credit score 30 points and I filed a BBB complaint.... Find another bank, folks. NCU has cost me plenty of time and money at this point.

• J

  Jason & Tara Brozynski
  5

  I started with one business account. Now, all of our accounts are guarded by the friendly team at the Mexico/St. Peters branch- checking, savings, auto loans, and even a SMART account for our new baby.

  Response from the owner

  Dear Jason & Tara, Thank you for the 5-star review and the great comments! We are glad to hear that you had an awesome Neighbors Credit Union experience. As we pride ourselves on providing superior member experiences, it is great to hear we are following through on that promise. Once again, we thank you for your business and if you would like to share additional feedback or details on your experience, please contact us at [email protected].

• m

  michael george
  5

  Now I’ve got that Old School, Credit Union going for me. No hidden fees and plenty of service. Definitely the right move!!!

  Response from the owner

  Dear Michael, Thank you for the 5-star review and the great comments! We are glad to hear that you had an awesome Neighbors Credit Union experience. As we pride ourselves on providing superior member experiences, it is great to hear we are following through on that promise. Once again, we thank you for your business and if you would like to share additional feedback or details on your experience, please contact us at [email protected].

• S

  Sarah Skeeters
  1

  The ATM doesn't work (again) and, of course, they only have one ATM, so I'm stuck with cash and checks I can't deposit (again). Neighbors is part of a large co-op, however you can only WITHDRAW money from the other ATMs in the co-op, not deposit, as I found out after making a special trip. Totally unacceptable.

  Response from the owner

  We apologize for the inconvenience you have incurred, as we always strive to provide the best customer service possible. Neighbors offers other deposit solutions that may meet your needs. We would love an opportunity to speak with you directly about your experience and some of these other options. Please contact our Retail Sales Manager at 314-892-5400 to discuss your experience in more detail.

• M

  Marissun Johnson
  5

  Very helpful. Linton was great at helping me get done what I needed to and explaining everything along the way.

  Response from the owner

  Dear Marissun, Thank you for taking the time to describe your recent visit! We are glad you had such an awesome experience at St. Peters as we pride ourselves on providing exceptional member service. We invite you to contact us at [email protected] with any additional details you wish to share. We really do appreciate your business and look forward to serving you again soon.