Neighbors Credit Union S Lindbergh Blvd, St. Louis

Neighbors Credit Union Reviews

• J

  Jane Doe
  1

  The security is DISRESPECTFUL, and RUDE, he needs to be relocated or retrained, staff tried to speak peacefully after I already spoke that I was upset… all I wanted to do was come in and make a deposit. I’m highly upset with this location and I don’t know if it’s because of the updated Covid Restrictions and Rules, but I’ve been a member for so long to be treated this way! Please DO BETTER!!!!!!!!

  Response from the owner

  Dear Jane, Thank you for your comments on your recent experience. We are sorry to hear that it was not a positive one and hope you will accept our sincerest apologies. We invite you to reach out to us at [email protected] if you would like to expand on your negative experience or wish to share any additional details, concerns or suggestions. Please consider visiting us again and allowing us to make your next experience a positive one

• J

  John Snarzyk
  5

  Very helpful and nice people who will not only find a way to make your banking easier, but look at all your options to suite your wants and needs. Highly recommended on my behalf!

  Response from the owner

  Dear John, Thank you for the 5-star review and the great comments! We are glad to hear that you had an awesome Neighbors Credit Union experience. As we pride ourselves on providing superior member experiences, it is great to hear we are following through on that promise. Once again, we thank you for your business and if you would like to share additional feedback or details on your experience, please contact us at [email protected].

• P

  Peter Kemph
  1

  ATTN: potential business account holders - don't bother. Neighbors lack of professionalism and ineptitutde is astounding. Latest issue is a rejection of a time-sensitive attempted purchase via debit for 2600 which was rejected multiple times without reason. NCU never bothered to call and check with me before rejecting the transaction. I had to call them the next day and was summarialy dismissed without apology as I attemtped to explain the urgency of the matter and no resolution given. THis a month after they didn't bither to remove fraudulant charges from my credit card that I had brought to their attention and they did nothing about until it dropped my credit score 30 points and I filed a BBB complaint.... Find another bank, folks. NCU has cost me plenty of time and money at this point.

• Z

  Zach Blake
  1

  The customer service at this location needs up to date training on professionalism. Michelle had an absolutely terrible attitude. The gentleman with short red hair was the ONLY person in this establishment that was helpful. Maybe he could train your staff how to treat customers.

• L

  LD B
  5

  Great customer telephone service from Natalie and doing her due diligence to get me an appointment on the day of! Kudos to Natalie and Linton to make it happen, and great teamwork!

  Response from the owner

  Dear Ld, Thank you for taking the time to describe your recent visit! We are glad you had such an awesome experience at South County as we pride ourselves on providing exceptional member service. We invite you to contact us at [email protected] with any additional details you wish to share. We really do appreciate your business and look forward to serving you again soon.

• R

  Ryan
  1

  Automated teller machine is a joke. Claims to be open 9-7 but many times I pull up well before and they are unavailable. Mysterious bill pay fees that I constantly have to get reimbursed that should not have been taken to begin with.

  Response from the owner

  Dear Ryan, Thank you for your comments on your recent experience. We are sorry to hear that it was not a positive one and hope you will accept our sincerest apologies. We invite you to reach out to us at [email protected] if you would like to expand on your negative experience or wish to share any additional details, concerns or suggestions. Please consider visiting us again and allowing us to make your next experience a positive one

• P

  Peter STL
  1

  I am a Neighbors Credit Union credit card holder. On August 6 and 8, 2019 I was the victim of credit card fraud for $305.95, $7,346.90, and $131.16. All were clearly fraudulant purchases made without my authorization. I talked with VISA on three different occassions and with representatives from Neighbors credit Union no less than for different occassions over the past few weeks; the last representative I spoke with was a "Tricia Bounds" in Credit Card Services with Neighbors Credit Union. Each time I was assured the charges would be taken care of; today thirty days later they continue to exist. The increase in credit debt of nearly $8000 has since been reported to the creit bureaus and has caused my credit score to drop 30 point from 730 to 700. This has negatively affected my abitlity to get a favorable rate on a possible refinance of my mortgage.

• M

  Melinda Griffith
  2

  I normally don't have a problem with this branch. However when ever you call for service you are on the phone holding forever. I called 2 days in a row. The 1st day no one ever answered. I was on hold for 15 minutes. I tried again today to just ask a simply question and was on hold for 20 minutes before someone answered. This is not good business practice.

  Response from the owner

  Dear Melinda, Since last leaving this review, we've launched our Live Chat feature online. I want to be sure you know it's there to use now! Your experience of being on hold without answers is something we never want you to experience again and we continue working on ways to give our members the best possible customer experience. Thank you! Thanks for reaching out to us. We would like to apologize for your negative experience. We invite you to reach out to us at [email protected] or contact us at 314-892-5400 with any further explanation of your negative experience or any additional concerns or suggestions you wish to share. We would love to make things right if you give us another chance.

• j

  james e
  5

  I always get a quick and courteous response much clearer and concise than my other CU (unnamed)

  Response from the owner

  Hi James. Thank you for sharing your experience with us! We look forward to seeing you again, Neighbors Credit Union

• J

  Josh Abbott
  5

  Danielle V. exceeded every expectation as a first time loan customer with a credit union. She went above and beyond every step of the way. Even if I still have a question, she will help me.

  Response from the owner

  Hi Josh. Thank you for sharing your experience with us! We look forward to seeing you again, Neighbors Credit Union