Neighborhood Title Loans S Front St, Murfreesboro

Neighborhood Title Loans Reviews

• S

  Shakrisha Smith
  5

  Amy was great! She worked fast and explained everything in great detail. She Was friendly from the moment I walked in until the moment I walked out. Great customer service and very genuine.

• R

  Richard Norvell
  1

  This place is a trap. I tried to sell my car while I had a loan here. The reputable dealership was going to cut a check to pay off my title loan and then cut me a check for the difference so I could shop for another vehicle. This place insists on holding the title 14 days or until a dealership corporate check clears before releasing the title to the dealership, thus preventing the dealership from cutting me a check for the difference. The deal fell thru because of this company's policy. Not happy to say, but I've done business with other title loan places before and actually sold my car to Nelson Mazda and America Cash Advance took their check with no questions and I was out the door with a good deal. And the management lady here (Jessica) has the nerve to say that too many dealerships have stopped payment on the checks and this is why they do it this way. Really??? Dealerships are just stopping the payment??? I call BS. Stay clear of this place. Easy to get in, but impossible to get out.

• D

  David Pierre
  1

  OK is my first and last time here everybody was great except Kesha Powell One of the customer service assistance you can tell that she’s not used to dealing with different kind of people just maybe Americans if you’re a Mexican or anything else you might not wanna go here dealing with her Felt like I was dealing with Donald Trump I won’t be surprised if she voted for him she needs more work on customer service dealing with not just one type of people . You can tell people who didn’t go to college who just has a high school diploma or maybe a GED it’s nothing wrong with that but you need to broaden your horizons especially if you’re in customer service wow so low minded There’s too many title loans & cash advance places . Thank you

  Response from the owner

  We appreciate both receiving your feedback and having this opportunity to listen and learn from any customer interaction that has left a customer dissatisfied. We pride ourselves on providing the best customer experience in the business--each and every day and with each and every customer. Excellent customer service is our backbone and the very reason so many of our previous customers return to us plus refer their friends and family who need a helping hand. Please know your concerns and frustrations are respected and will now serve to make us an even better lender in this crowded field!

• Q

  Queen Almighty
  5

  There are so sweet down there and I appreciate them for working with me when I wasn’t working due to COVID and lost my job. Thank Y’all for understanding

• K

  Kim Weller
  5

  This place is great! They helped me when I was at a rough patch. Paying my loan off but, if I need it again, this is where I will go.

• L

  Lois Tucker
  5

  The staff are always helpful, professional and courteous.

• D

  David Dority
  5

  These are some of the most helpful people I've dealt with in awhile.