NBT Bank NY, Cortland

NBT Bank Reviews

• C

  Christs Purchase
  5

  I have always had exceptional service here.The staff is kind and courteous. The wait has never been long. There is usually an open teller when I walk in or drive up. I don't always agree wih the company policies since NBT took over, but it is an adequate bank, and the people are great. Especially Brian, who always seems to be smiling.

• L

  Lugene Duso
  5

  Tony Dannibale, NBT Bank, 1125, State RTE 222, Cortland, NY AVP, Retail Market Manager, was a true pleasure to work with and went above and beyond in helping me during the covid lockdown. I would highly recommend his branch to anyone that is looking for a personal contact that will get the job done!

  Response from the owner

  Lugene, we appreciate the 5 star rating! We take pride in what we do, thanks for noticing! -Yolanda

• T

  Taylor Bowers
  1

  I've had more than one bad experience at this location, however I work in sales so I understand how this type of work can be.. that being said it takes an awful lot for me to complain. I feel the staff here is completely unhelpful and they lack basic customer service skills. I had an issue with cashing a check and was told there was nothing they could do.. since this is my least favorite location I took my check went to the main St location and was more than pleased with the effort the staff there took in resolving my issue. They were able to solve a majority of my problem and actually seemed like they cared about the problem.

• T

  Tailer Leigh
  5

  Super helpful and friendly. This branch is fantastic!! Thank you very much, for helping me.

  Response from the owner

  Tailer, we appreciate the kind words - we take pride in what we do, thanks for noticing! -Yolanda