NBT Bank NY, Oneonta

NBT Bank Reviews

• S

  Straycat
  1

  Sick and tired of drive-thru only at Southside Oneonta branch. Huge waste of time and gas! Covid continues to be bank's excuse for keeping the lobby closed while ALL surrounding businesses are OPEN. Considering moving accounts to different bank.

  Response from the owner

  We appreciate the honest feedback, John! We'll share your feedback with our team! -Yolanda

• M

  Melinda Mary
  5

  I've never had one bad experience with NBT at any branch. Ever. Over 15 years banking with them. Thank goodness for this bank.

  Response from the owner

  We take pride in what we do, thanks for noticing! -Yolanda

• V

  Virginia Ellis
  5

  I had problems getting into my online banker. My phone went for a swim and I lost everything and had to start completely over! I couldn't remember any of my passwords so I was locked out of my email account which is where all the new passwords would be sent. Makhala was very understanding and helped me put part of my life back together!! 😀

  Response from the owner

  We take pride in what we do, thanks for noticing! -Yolanda

• O

  OCD Scratcher
  2

  Bad customer service at the southside location. Not very friendly. These millinials need to learn that their job dealing with the public is just more than a paycheck.

  Response from the owner

  We're sorry to hear of your disappointment with this location! We would love the opportunity to discuss your experience - Please send an email to [email protected]. -Yolanda

• T

  Tim Nash
  5

  Best bank by far. People are very nice and actually show they care. Unlike other branches in Oneonta NY. Good job 👏

  Response from the owner

  Tim, thanks for the feedback! We take pride in what we do, thanks for noticing! - Yolanda

• J

  Jim Brogan
  3

  Instead of telling customers NO, “the only way we can give you that information is if you are here at a branch”, when they have a question, how about saying, “ I can’t give that information out over the phone but let me speak to someone and see what WE can do to help you get his resolved”! That’s called CUSTOMER SERVICE! Considering Someone May be dumping tons of money into your bank very shortly, being snooty and. “New Yorker” doesn’t play well with everyone! Thanks to the manager that did help me.

• K

  Katie Johnson
  5

  I've banked with NBT since a teenager, and have always had a pleasant experience. I would recommend NBT to those who are local.

  Response from the owner

  Thank you Katie! We take pride in what we do, thanks for noticing! -Yolanda

• M

  Michael Grove
  2

  Staff were really rude. I called and ask if I could cash my paycheck there, they asked where and then were like yea we can do that for a fee. I get there 30 minutes later and they refused to cash it.

• P

  Patrick Baynes
  1

  NBT is the worst bank I've ever dealt with.

  Response from the owner

  Patrick, I apologize that you may have had a poor experience with us. Please give us the opportunity to further research and address your concerns by contacting us at [email protected]. -Yolanda