NBT Bank NY, Speculator

NBT Bank Reviews

• L

  Larry Smith
  1

  My daughter who just moved back to the area from California, where she was a project manager for a Large construction company, went to the Speculator branch of NBT to set up a business Checking/Savings Account for a local restaurant that she is buying and will be operating in the very near future. When she explained to the teller what she would like to accomplish, she was met with sarcasm and skepticism. Every time she exchanged information with the bank employee she was dealing with, she was made to feel as if she was incompetent and incapable. After continuing to politely engage with this NBT employee and getting absolutely no where she retreated, completely frustrated and returned home, where she told me details of her experience. When she ask me for a recommendation on which bank she should choose to establish a business relationship, I recommended NBT, because they have a branch in Speculator as well as the Gloversville / Johnstown area. This whole incident has been degrading and frustrating to her, and embarrassing to me as well, as it was me who pushed her in that direction. The NBT employee in question most definitly needs to polish her skills in customer relations and treat customers with a enhanced level of respect, and focus on helping her customers achieve there objectives rather than looking down upon them and making them feel incompetent. A bank in a remote area such as Speculator, NY should be Extremely eager to establish new business accounts and relationships, which sadly was totally contrary my daughter’s experience.

  Response from the owner

  Larry, we're disappointed to hear of your daughter's experience as this is not the Customer Service we strive to provide! We would like to take this as an opportunity to research and address your concerns. Please have your daughter contact us at [email protected] to further discuss her visit. -Yolanda

• b

  benjamin frasier
  1

  use this bank all the time everywhere else but speculator, I’ve never had an issue. I’ve been using this bank for about a month now and this is the second time that I’ve had an issue with this branch. Poor customer service. Not easy to deal with.

  Response from the owner

  Benjamin, we're sorry to hear of your experience. We would like to take this opportunity to address any concerns you may have - please email us at [email protected]. We look forward to hearing from you! -Yolanda

• A

  A S
  1

  The tellers are mean and unhelpful.

  Response from the owner

  We're disappointed to hear of your experience with this location, Nathan! Please allow us the opportunity to further research and address the concerns of your visit by sending an email to [email protected]. -Yolanda