NavyArmy Community Credit Union Buddy Ganem Dr, Portland

NavyArmy Community Credit Union Reviews

• K

  Kelsey
  1

  Sometimes employees are just rude or always talking amongst each other. Or simply can’t say be right with you. Instead just stair at you and keep talking about non sense. One time I had an employee say I can’t chose how I want MY MONEY BACK. Like no I most definitely can. Also since they got rid of the drive threw tellers.. replaced with a electronic one.. So tell me why now I get charged moving my money into another account when I told I could do everything like I could do before… So I’m assuming now I’m forced to go inside to move my own money around. This bank is becoming more and more inconvenient. I know I’m allowed 6 transfer on app per month. So I went to the bee drive through just to be charged a fee but if I guess went inside no fee. But why tell me these new drive through safe the same when clearly not.

  Response from the owner

  Kelsey, on behalf our executive team we would like to apologize for the encounter you experienced. We would like to hear more about your visit and use this as a training opportunity to better our service. Please reach out to us at [email protected] at your convenience.

• C

  Clueless Princess
  5

  I always have an amazing experience of pure helpfulness when ever I’m able to speak with an associate here at Navy Army, no matter what the case may be. One Associate I’d like to call out specifically is... I believe her name is Valarie? She was so kind, so patient, so helpful, and her nurturing voice made solving my issues appear to be all the more important to her. I give her a max star rating!

• F

  FaithHopeLove Builder
  5

  Shout out to Janie Gutierrez who processed our son’s refi auto loan. Janie was awesome! If you need a loan officer who listens to your specific requests and pays attention to detail, Janie is the person you want. She is efficient, flexible, and accommodating. We were able to get the whole process completed in the same afternoon thanks to her outstanding customer service. Thank you, Janie!

  Response from the owner

  We appreciate you taking the time to provide your feedback. Thank you for choosing NavyArmy!

• B

  Bayfront Roofing
  1

  Stay away from this bank if you want your money protected! This bank cares nothing about its members or customer service. After many attempts and hours spent in trying to change the status of my account to prevent a former business partner from steeling funds from my account this bank never took the time to remove that person. When the funds were removed by this person after I had said this was a danger the bank did nothing to correct its mistake. They were dismisive and evasive. It took several calls and me going to the main branch just to find out that they intended to do nothing about the theft they allowed. To add insult to injury they went so far as to lie and say they had offered to close the account and I refused, this was done in attempt to cover up their ineptitude. It was infuriating and demoralizing!

  Response from the owner

  We would like to hear more about your experience with NavyArmy and work towards rectifying any issues you encountered. Please email us at [email protected] with more information and a number that you could be reached at.

• U

  Unique Event Designs
  4

  I am at home with NACC, been a member for 3 years at least!

  Response from the owner

  Thank you for choosing NavyArmy for your financial needs!

• j

  joshua jasso
  1

  Only reason i gave one star is because thats the lowest I could go. Bank and customer service is complete garbage. They cant even pick up the phone. Dont waste your time go to a different location

  Response from the owner

  We would like to hear more about your experience and how we can improve our service. Please contact us at [email protected].

• H

  High Tide Adventures Guide Service
  2

  Unfortunately it's easier to get something done online vs speaking to a real live person. For the 4th time today I'm on hold for over 20 mins just to get my card working again.

  Response from the owner

  Thank you for providing your feedback. Your experience will be forwarded to our management team for further review.

• E

  Eli Gamachii
  1

  Poor customer service, hidden fees, unorganized, horrible management, this is the least I can say. I'd choose another bank if I were you. Viviana at the Portland branch was disrespectful and tried to charge me for a research fee without telling me about it first hand, I cannot stand banks that try and get over on members. This bank is against you.

• S

  Sean Reiter
  5

  Good location and awesome staff! The staff is always friendly and helpful.

• S

  Sassy LatinA
  1

  The bank that is happy to open an account but will not help you any other way. I am looking for another bank that will be willing too help me expand. Thanks for nothing...😊

  Response from the owner

  We appreciate your feedback and would like to hear more about your experience. Please email us at [email protected], so we may better understand your needs.