Navigator Credit Union MS, Moss Point

Navigator Credit Union Reviews

• G

  Gary Ellis
  5

  I have been banking with Navigator so years and couldn’t imagine using another credit union. The staff is always very helpful and go above and beyond to assist with any needs!! The branch in Hurley MS is quickly becoming my favorite go to location, although any branch I’ve visited in MS has always been very helpful.

  Response from the owner

  Gary, thanks so much for your feedback! We strive to always be helpful and go above and beyond for our Members. It means a great deal to receive this positive feedback. We love our Members!

• A

  Anthony Coyle
  5

  Been banking with them for years now. They are always helpful whenever I have an issue come up and is always promptly taken care of with no stress. When I have to use a teller to cash a check, I don't ever have to wait in line long, if at all.

  Response from the owner

  Thank you so much for the kind words and spectacular review, Anthony! We take pride in providing excellent service to our Members and are so glad to see we exceeded expectations Thank you again for sharing your experience and please, never hesitate to ask questions. We are always here to help!

• S

  Shawnee Brown
  5

  The team at the branch in Hurley are the best! Definitely wouldn’t want to bank anywhere else! They’re always so helpful with anything I need!

  Response from the owner

  Shawnee, thanks so much for your feedback! We strive to always be as helpful as possible everyday, and it means a great deal to receive this positive feedback. We love our Members!

• H

  Harley
  1

  My mother passed away. And has a loan. Took the will, obituary, and had the account number. Also I am executor of her estate. They would not give me any information as to her debt. Said I need her death certificate. The state is behind on issuing them. And the life insurance will be in before that comes in. And would have been paying off the loan and getting title transferred to my name on payoff since I am beneficiary of her estate. I will never use them personally nor will I recommend them. All her other debts were extremely easier to get taken care of than them.

  Response from the owner

  Please accept our sincere sympathy for the loss of your mother. It is so very difficult to lose a loved one and then to deal with all the many details of an executor. We deeply regret your experience at Navigator has added to your distress. A death certificate is usually required to provide access to a Member's financial arrangements with our Credit Union, and you can likely understand why that is. However, there are sometimes special circumstances such as the current delay in issuance, and we've reached out to see if there is any way we can help. If you will email a copy of the will and the obituary to [email protected], ATTN: Tara, we'll present those for legal review and hopefully be able to release the information you have requested. We are grateful your mother chose to be a Navigator Member, and we will certainly do our best to be of assistance to you moving forward.

• B

  Billy Brinkman
  5

  Always great service here!!!! It’s very convenient and makes it super quick when your in a hurry.

  Response from the owner

  Billy, thanks so much for your feedback! We strive to provide excellent service everyday, and it means a great deal to receive this positive feedback. We love our Members!

• R

  River Maskew
  5

  Hurley Navigator always has the best banking experience and customer service

  Response from the owner

  River, thanks so much for your feedback! We aim to always create that experience, and it means a great deal to receive this positive feedback. We love our Members!

• N

  Neal Jones
  1

  Worst phone service available. If you like not being able to talk to a person bank with these folks.

  Response from the owner

  We regret to hear of your negative phone experience with our Credit Union, Neal. It can be frustrating when you want to speak with someone and our Member Contact Center phone lines are busy. We strive to provide friendly, personal service, and we do want you to know there are options during those busy calling times. While holding, you can choose to request a callback without losing your place in the queue, you can send a message through our free mobile app and you can also request assistance by sending an email to [email protected]. Please reach out to us, and a Navigator Team Member will do their best to assist you with the reason for your call. We do appreciate you being a Navigator Member.

• A

  Alice Broadway
  5

  Wonderful staff, courteous, friendly, and always ready to help.

  Response from the owner

  Alice, thanks so much for your feedback! We strive to always be helpful and courteous. It means a great deal to receive this positive feedback. We love our Members!

• J

  John Thompson
  5

  Very nice and knowledgeable staff! Also very interactive with members!

  Response from the owner

  John, thanks so much for your feedback! We aim to provide engaging service everyday, and it means a great deal to receive this positive feedback. We love our Members!