NASA Federal Credit Union Greenbelt Rd, Lanham

NASA Federal Credit Union Reviews

• M

  Moises Moreno
  1

  Worst bank ever, cant even conduct normal business like a wire transfer, denied my wire because "India" doesn't like my reason. And then says its policy but cant prove it and just says our policys is online go search it up smh, and ofc when you ask for a manager they are conveniently off. Very very disappointed and lost a very loyal customer. The staff at the branch, 5 stars! Always friendly and helpful. Just your wire policies are bogus.

  Response from the owner

  We're sorry to hear there was an issue with your wire transfer. If you were seeking the website about instructions and FAQs, you may find them here: https://www.nasafcu.com/business-services/business-solutions/business-conveniences/resources/wire-instructions. If you had questions specifically about your wire transfer, please send us a secure message through eBranch or the Mobile Banking App or contact us at 1-888-627-2328 and one of our member service associates would be happy to help you.

• J

  Jason Arthur Taylor
  1

  I've been a member for over 25 years. Each time I opened a dispute it was found not in my favor. I think there were only 3 disputes since I stopped even making the disputes when it was clear they won't ever be in my favor. The last one is fresh in my mind so here goes. Someone defrauded me out of $215. He said if I paid him money on Zelle he would ship me some headphones he had listed on craigslist. I paid, but he never sent the headphones. Zelle said I should open a dispute with my bank, NASA FCU. I did that. It was obvious the transaction was fraudulent because the person I was communicating with was male and the name on the zelle account was female. Anyway, NASA FCU gave me a credit and, without any request for more information, two months later reversed the credit saying the case was closed and that it was a final decision. If they needed more documents proving things why didn't they ask? I have to assume it is because NASA FCU like to support crooks. It is a bad company, and doesn't care about this customer, but does like to support illegal activities, including scammers on craigslist and other sites. Since it supports illegal movement of money, NASA FCU should be investigated, IMO. They have never done anything the least bit helpful (beyond what is required) in any situation I can recall of. Most interactions are how to fix a problem they caused, like them denying charges for companies not located in the USA, for example.

• A

  A Weaver
  5

  Quick, fast and knowledgeable staff! Can't ask for much more. Keep in mind they use 'man traps' so you must wait until one door closes before the next one opens. Startled me the first time I was there. I believe all banks should have this set up.

  Response from the owner

  Thanks for the kind words Lucky! Thank you for being a member. If you would like to be featured on our website, please contact [email protected]

• J

  Julianna Orellana
  1

  Fatoumata Fontana was very rude and disrespectful. She could have been more professional in the way she speaks to clients. I've had this bank for many years and never had this experience with anyone else. She gives this bank a bad reputation.

  Response from the owner

  Hello Julianna, we're sorry to hear about your experience. As you mentioned, that is out of the ordinary. We take our member feedback seriously so we will investigate this issue. Thank you for reaching out to us. If you have any account-related issues, you may also reach out to us directly on your mobile app or through eBranch. Have a great day!

• M

  Margaret Howard
  5

  They ar so friendly and the front desk lady greet you with respect

  Response from the owner

  Thank you for your review and your membership!

• C

  Carrie Jackson
  2

  I've been a member for over 30 years and just in this year alone my account has been compromised twice. I would think an establishment as such would have better security other than informing you after your money's been taken.

• T

  Tomi Chambliss
  5

  I've been a customer over 20 yrs. Never had a problem believe it or not. If I did, it wasn't the Nasafcu's problem.

  Response from the owner

  Thank you for your review Tee Tee. We thank you for your membership and hope to continue to exceed your expectations!

• L

  Latia Russell
  5

  I love NASA Federal Credit Union. No complaints at all!

  Response from the owner

  Thank you for the kind words Latia! It's our pleasure to serve our members. If you would like to be featured on our website, please email [email protected]!

• R

  Richard Mclaughlin
  5

  Excellent every time I come in and no matter who I speak with they are friendly and ready to help

  Response from the owner

  Thank you for the kind words Richard! We appreciate you and our members! If you would like to be featured on our website, please email [email protected]

• G

  George Fleming
  5

  I’ve been a member for over fifty years! Excellent organization and staff.

  Response from the owner

  Thank you for being a long-time member and for the great review! We look forward to serving you.