MyPoint Credit Union Sports Arena Sports Arena Blvd, San Diego

MyPoint Credit Union Sports Arena Reviews

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  Nikki Wood
  1

  The absolute worst credit union I have ever been t in my life!. Jeffrey Ginsberg the manager appears to be racist. Do not use this branch if you have brown skin. He will not show you the same care and respect. His employee cynthia made several over draft mistskes and he was ok with it. No apology or anything. When I told her about it, she said "They dont pay me enough" The Farnham office allows employees to speak to the customers in a very distespectful manner. My money is not safe. Accounts will be closed. I was going to have my kids college accounts transferred here, but I'm better off putting the money in a coffee can and burying it in my back yard. Per Cynthia at the Farnham branch they dont pay thier employees enough to handle customers money properly.

  Response from the owner

  Hi, Thank you for letting us know about your experience, and we want to make sure everyone that walks through the doors gets taken care of in a friendly way. We believe in being a business that is Open to All and thrives on our very diverse team and member base. Our call center let us know they have also been in touch with you on this incident and are working on researching the charges with your account at Cabrillo. We do offer shared branch services so we can be convenient for everyone and will keep you updated on any findings from Cabrillo Credit Union. We also recommend you contact the Cabrillo support team to help with the charges as we only have access to PLCU accounts. Here's the Cabrillo call center number to help if you'd like to get in touch with them asap: 858.547.7400 or 800.222.7455. We are also talking with our teams on how to better handle situations like this, so everyone feels welcome. Please feel free to message our team if there is anything else we can help you with in the meantime. Best, Heather

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  Wayne Zarycki
  1

  My wife and I went to Pount Loma Credit Union on Sport Area Blvd to transfer monies and get a large cashiers check. They won't let me use the mens room. I won't be using their services again. I know this area has a large homeless population, but they shouldn't judge a book by its cover

  Response from the owner

  Thank you for letting us know about your experience. Because of security and safety concerns, some areas of the credit union are restricted to only employee access. We strive to make sure that everyone who walks through our doors gets taken care of in a friendly way. We believe in being a business that is Open to All and thrives on our very diverse team and member base. The safety of our members, guests, and employees remains top of mind. Thank you for sharing your concern.

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  Lynn Dorris
  5

  I use Point Loma Credit Union as a shared branch. I belong to Wheelhouse Credit Union. It use to be Metropolitan Credit Union. Metropolitan use to have alot more locations but they closed them all except Downtown and El Cajon. So I can use Point Loma. I only have ever used used this credit union to make deposits or take money out. That's it. I find the tellers very nice.

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  Thomas Haynes
  5

  Good bank never had an issue and I have been with them for years

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  David
  1

  The absolute worst customer service on this planet... the auto loan paperwork took weeks the dealership salesman said this was the worst process he has ever been through and he has been working there for 20 years. Then when my loan was all said and done they tried to force me into opening a bank account or they would penalize me with a higher interest rate which the rate was already pre negotiated. A few weeks ago I went to make a payment for my auto loan then they charged me 3 times in error and was not able to refund my money for almost a week.

  Response from the owner

  We are sorry to hear about your recent unsatisfactory experience with us. Thank you for bringing it to our attention. In our quest to provide exceptional service to our members, we would appreciate the opportunity to discuss this further with you. Please contact us at 888-495-3400, extension 7218.

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  greg morrison
  3

  I really like the tellers; always so helpful and friendly. My problem with this branch is that they have some sort of plug in 'air-freshner'. At the moment it smells like really sickly sweet fake coffee. Over the holidays it was some sort of 'holiday' smell. I am very sensitive to chemical scents and the ones that they use are some of the worst I have ever encountered.

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  Erwin Myers
  1

  Customer service and support not the best. Part of a co-op network, staff not trained to handle co-op business. Wanted to pay off a loan, unsuccessful. Wanted to make a loan payment, unsuccessful. Wasted trip to co-op bank. Will not take financial services of any kind here. Going elsewhere for VA loan. Disappointed.

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  Nick Thorsch
  1

  Their lending guidelines discriminate against self-employed business owners. They only like government assisted individuals etc to ensure they are guaranteed their cash. This was their words to me.

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  Michelle Feirn
  5

  Nice staff, very helpful, atm works just fine for me, and I think it smells very nice when I walk in. Plus I never have to wait for long in line!

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  Kristina Perrin
  1

  Extremely rude staff here who will not help you even you have “sister” bank.

  Response from the owner

  Good afternoon Kristina, We are sorry to hear about the negative experience you had with us. Thank you for bringing it to our attention. Someone from our team will reach out to you so that we may learn more. Thanks, Heather, Vice President of Marketing